Location: Geebung QLD | Full-Time in the Office | Monday to Friday

About the Role

As a Workforce Planner â Rostering, you will be the frontline contact for clients and staff, ensuring shifts are filled efficiently and effectively.

You’ll play a key role in supporting NNP’s service delivery by creating well-coordinated rosters, responding to urgent client needs, and providing a positive experience for both clients and staff.

This role suits someone who thrives on problem-solving and enjoys building meaningful relationships with both clients and team members.

Key Responsibilities

- Act as the main point of contact for client roster and staffing requests.
- Coordinate rosters for Community (Disability & Youth), Aged Care, and Home Care services using best practice staffing strategies.
- Respond swiftly to last-minute changes, cancellations, and emergency staffing needs.
- Liaise with staff and clients via phone, email, and SMS to ensure clear, timely communication.
- Maintain a professional and courteous approach in all interactions to build strong, ongoing relationships.
- Collaborate with internal teams to ensure alignment of recruitment and rostering priorities.
- Complete handovers, maintain accurate documentation, and *escalate* any concerns as required.
- Support general office operations and assist with phones, emails, and administrative tasks as needed.




- Contribute to WHS compliance and continuous improvement of rostering processes.
- Take a proactive approach to staff engagement by offering shift opportunities respectfully and equitably.

What You Bring to the Role

- Strong interpersonal and communication skills â phone and written.
- High attention to detail and the ability to multitask under time pressure.
- A client-first mindset and passion for delivering great service.
- Organised, solution-focused, and reliable in managing competing priorities.
- Tech-savvy, comfortable using scheduling systems, emails, and SharePoint.
- Ability to remain calm and proactive in a fast‑paced, ever‑changing environment.

Desirable Qualifications & Experience

- Experience working in administration
- Previous experience in rostering, scheduling, or workforce coordination a benefit but not essential

What NNP Offers You

- Not-for-Profit salary packaging â take home more with tax-free benefits!
(We’re proud to be the only agency of our kind in Australia offering this.)
- Monday to Friday hours â enjoy your weekends!
- Free In office parking
- Allocated Day Off (ADO) each month
- Day off on your birthday
- Friendly, supportive, close-knit team culture
- Ongoing training and development in a meaningful sector

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📌 Workforce Planner - Rostering (Queensland)
🏢 National Networks Plus
📍 Queensland