Junior Finance Analyst (Services Consultant)

Ibis Information Systems Pty Ltd – Ringwood VIC

At Ibis, we empower organisations to make better decisions through smarter financial planning, modelling, and reporting. Our Breeze platform helps organisations enhance their financial planning capability, improve efficiency, and gain greater insight into their financial future.

About the Role

We are looking for a motivated and detail-oriented Junior Finance Analyst (Services Consultant) to join our team, supporting customers through our help desk and support function.

In this role, you will be the first point of contact for customer queries and support tickets, helping troubleshoot issues, answer questions, and ensure customers are getting the most out of the Breeze platform. You will work closely with internal teams to resolve issues and continuously improve the customer experience.

This is a excellent opportunity for someone early in their career to build practical experience across finance, systems, and customer support in a collaborative environment.

What You Will Be Doing

- Monitor and manage incoming support tickets, ensuring timely and accurate responses
- Investigate and troubleshoot customer issues related to financial data, reports, and system functionality
- Assist customers in understanding how to use Breeze for budgeting, forecasting, and reporting
- Work with internal teams (Customer, Product and Delivery) to resolve more complex issues
- Validate financial data and outputs when investigating customer queries




- Support system configuration updates and minor enhancements as required
- Document common issues, solutions, and processes to improve support efficiency
- Contribute to user guides, help articles, and training materials
- Identify recurring issues and opportunities for system or process improvements

About You

You are a finance professional who enjoys problem-solving and working with both data and people. You are comfortable digging into issues, asking questions, and working through solutions in a structured way.

You are proactive, reliable, and take pride in providing a high level of support to customers.

What You Will Bring

- Understanding of financial concepts such as budgets, forecasts, and reporting
- Strong attention to detail and analytical skills
- Confidence working with Excel and financial data
- Good communication skills and ability to explain concepts clearly
- A positive, collaborative approach to working with customers and team members
- A willingness to learn new systems and develop technical skills

What’s in It for You

- A supportive and collaborative team environment
- Hands-on experience with financial systems and customer support
- Ongoing learning and development opportunities
- Exposure to real customer scenarios and problem-solving
- The opportunity to grow your career in finance, systems, and consulting
- Be part of a growing organisation where your contribution makes a real impact

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📌 Junior Finance Analyst (Services Consultant) (Williamstown)
🏢 Ibis Information Systems
📍 Williamstown