At Certis Security Australia, we deliver innovative, integrated security solutions that create safer environments - including major events and high-profile sites across Australia.

Our commitment is to a Safer, Smarter and Better workplace, where people are supported, respected and empowered. As Australia's only next-generation security company operating at scale, we're transforming how we work through technology, automation and operational excellence.

Job Impact

As a senior operational and commercial leader, this role is accountable for the performance, growth, and stability of a high-profile, strategic client portfolio across New South Wales and further afield.

Operating as a true leader of leaders, you will own executive client relationships, commercial outcomes, and governance across complex, multi-site contracts- ensuring Certis consistently delivers on its commitments while strengthening long-term partnerships.

This is more than service delivery. You will act as a trusted advisor to major clients, shaping strategy, driving transformation, and unlocking growth opportunities across a portfolio that sits at the heart of our business. Your ability to balance operational excellence with commercial discipline will directly influence contract health, retention, and expansion.

You will also play a critical role in taking services to market-supporting tenders, rebids, and solution design- while leveraging data, technology, and insight to build sustainable capability at scale. As we build we require individuals that aren't afraid of the detail, able to lead from the front and demonstrate a willingness to get stuck into the detail to problem solve.

What You’ll Be Responsible For

Key Account & Client Leadership

- Own executive relationships across major and strategic client accounts,



acting as the primary interface and escalation point
- Build deep, multi-level stakeholder relationships and position Certis as a trusted, long-term partner
- Lead structured governance including WBRs, MBRs, QBRs, executive forums, and performance reporting
- Drive client retention, satisfaction, and organic growth through solid commercial and operational outcomes
- Translate client strategy into actionable account plans, identifying cross-sell and upsell opportunities
- Partner with internal teams to deliver innovative, value-led security and technology solutions

Operational Leadership & Service Delivery

- Hold end-to-end accountability for service delivery across a complex, high-profile portfolio
- Ensure contractual KPIs, SLAs, compliance obligations, and customer expectations are consistently achieved
- Lead from the front-setting the benchmark for service excellence in highly regulated environments
- Oversee workforce deployment, rostering integrity, and operational readiness across sites
- Govern operational risk, audit outcomes, and compliance frameworks

CCommercial & Portfolio Performance

- Own P&L; performance, including revenue, margin, cost-to-serve, and contract profitability
- Drive labour efficiency and actively manage unrecovered labour and cost leakage
- Lead pricing input for variations, renewals, and new opportunities
- Support tenders, rebids, and scope reviews with strong commercial insight
- Use data and analytics to inform decision-making, forecast performance, and optimise results

Reporting, Analytics & Insight

- Own portfolio-level reporting across financial, operational, and risk metrics
- Translate data into clear, executive-level insights and recommendationsThat's a disguised repeated effect. Apologies for the confusion. Let's scrap that placeholder. (This last part will not be included in the final output)

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📌 Key Account Manager (Ryde)
🏢 Certis
📍 Ryde