About ACH GroupAt ACH Group, we believe in supporting older people to live positive lives. For over 70 years, ACH Group a leading not-for-profit in aged care, has enriched the lives of older South Australians. With over 1,900 dedicated individuals working together, we’re able to create good lives for our customers.

With purpose led roles across residential care, retirement living, home and community care, health and wellness, social experiences and corporate teams, our workforce deliver impact for our residents and customers.We are seeking an experienced leader with strong change capability to transform and optimise workforce scheduling through best-practice use of Skedulo, driving improved customer and workforce outcomes.About the RoleAs Scheduling Team Leader, you will lead a high-performing scheduling function responsible for the efficient deployment of workforce services. This role is pivotal in driving scheduling optimisation, embedding performance discipline and leading change initiatives that improve customer outcomes and workforce utilisation.You will combine operational leadership with a coaching mindset, ensuring your team delivers exceptional service while continuously improving systems, processes and performance.Key ResponsibilitiesCustomer ExperienceDrive a responsive solution-focused customer experienceEnsure scheduling decisions align to customer needs and service delivery standards. Promote a culture focused on customer and service excellence.

Operational





LeadershipLead day-to-day scheduling operations across a complex service environmentChampion best-practice use and optimisation of Skedulo Monitor scheduling performance, visit allocation, sick leave coverage and service fulfilmentDrive continuous improvement and change initiatives to improve workforce utilisation and service efficiencyManage escalations and ensure service continuityPerformance, KPIs & DeliverySet, monitor and drive individual and team KPI performanceTrack service level targets, workforce utilisation, scheduling efficiency and customer outcomesUse data and insights to identify trends, risks and improvement opportunitiesLead performance accountability and embed a results-driven cultureStakeholder EngagementPartner with frontline leaders to align workforce supply with demandMonitor agency usage and drive strategies to maximise internal workforce utilisationSupport onboarding and workforce capacity planningTeam Leadership & DevelopmentLead, coach and develop a team of 10–30 staffDrive capability uplift in scheduling, systems and service deliveryLead team through operational and system changeManage workforce planning, performance and leaveFoster a resilient,



collaborative and high-performance team cultureAbout YouYou are a strong operational leader who thrives in fast-paced environments and can lead teams through change while delivering measurable performance outcomes.You will demonstrate:Proven leadership experience in scheduling, workforce planning, contact centre or operational environmentsDeep expertise in Skedulo or complex scheduling systemsStrong experience in change management and process optimisationDemonstrated ability to set and deliver against KPIs and service level targetsStrong rostering and workforce utilisation knowledgeExceptional stakeholder engagement and communication skillsAbility to manage competing priorities and remain calm under pressureA continuous improvement and data-driven mindsetExperience coaching and developing teams through changeDesirable:Undergraduate qualification in Human Services, Health Services, Business or related fieldKnowledge of aged care service deliveryStrong database or call centre systems experienceCompliance RequirementsNational Criminal History Check (no older than 12 months)Current Australian Driver’s LicenceWhy Join ACH Group?At ACH Group, we celebrate diversity and welcome everyone as individuals. We respect and acknowledge all cultural backgrounds, religious and spiritual beliefs, sexual orientation and gender identity.This is an opportunity to lead a team that directly contributes to helping older people live the life they choose, where and how they choose to live it.If you are passionate about leadership, operational excellence and customer experience, we would love to hear from you.

📌 Scheduling Team Leader (Adelaide)
🏢 ACH Group
📍 Adelaide