Sales Specialist & Product Manager

Auckland (Covering Auckland & Waikato)

Company Overview

Total Lab Systems (TLS) is a leading ANZ distributor of advanced scientific and biotechnology solutions. We supply high-quality equipment and services to research laboratories, universities, industrial customers, food manufacturing and clinical facilities. We partner with globally recognised manufacturers and are committed to enabling scientific discovery, innovation, and operational excellence for our customers.

Due to continued growth, we are seeking a motivated and technically competent Territory Manager / Product Specialist to drive sales performance, expand our market presence, and build long-term relationships with our Victoria customers.

Role Summary

This is a dynamic hybrid role combining technical sales with brand ownership. You will promote, sell, and support a premium portfolio of Life Science, Molecular Biology, and Biotech, Process products (including, Implen, Monmouth, Analytik Jena, Uvitec, Ogibiotec, SBI, and Kerry Ingredients) Hamilton Company, Stirling Ultracold..

You will manage strategic accounts and act as the dedicated Product Specialist for a few key brands. This position requires consultative selling, deep technical understanding, and strategic execution to achieve revenue targets while delivering exceptional customer satisfaction.

Key Responsibilities:

Sales & Business Development

· Achieve agreed revenue and margin targets within the Victoria territories.

· Identify and pursue new business opportunities through active prospecting and market analysis.

· Develop and execute strategic territory business plans, prioritising key accounts.

· Deliver professional sales presentations, highly technical product demonstrations, and tailored proposals.





Product Specialisation

· Act as the dedicated Product Specialist for specific brands, including Ogibiotec, UviTec, SBI Scientific Bioprocessing, and Analytik Jena.

· Develop in-depth knowledge of assigned product lines, applications, and competitor offerings.

· Bridge the gap between global suppliers and the local market through regular reporting and relationship management.

· Provide first-line technical and application support to the wider sales team and customers.

Customer Engagement & Account Management

· Build strong, long-term relationships with key decision-makers, researchers, lab managers, and procurement teams.

· Act as a trusted advisor by understanding customer workflows, applications, and pain points.

· Own the full sales cycle, from needs assessment to installation handover and after-sales support.

· Maintain accurate, up-to-date records of customer interactions within the CRM system.

Market & Commercial Activities

· Monitor market trends, competitor activity, and customer feedback to provide actionable insights to management.

· Lead marketing initiatives, including seminars, workshops, exhibitions, and conferences.

· Contribute to accurate inventory forecasting, pipeline management, and monthly sales reporting.

Key Performance Indicators (KPIs)

- Achievement of sales revenue and gross margin targets




- Growth of new accounts and expansion of existing key accounts
- Sales pipeline value, prospect conversion rate, and forecast accuracy
- Suppliers’ retention though relationship management, reporting, and meeting expectations
- Customers’ retention, satisfaction, and engagement metrics

Qualifications & Experience

- Education: Bachelor’s degree in molecular biology, Biotechnology, Life Sciences, Biomedical Science, or a related scientific discipline.
- Experience: 3–5 years of proven experience in scientific laboratories or technical sales (preferably within Life Science or Biotech).
- Knowledge: Strong understanding of laboratory workflows and Life Science applications.
- Legalities: Valid NZ work rights, a clean driver’s licence, and a willingness to travel within the assigned territory.

Skills & Competencies

- Proven consultative selling, relationship building, and negotiation skills.
- Strong technical aptitude with the ability to translate complex concepts into customer value.
- Excellent communication, presentation, and interpersonal skills.
- High level of self-motivation, organization, and time management.
- Proficiency in CRM systems and Microsoft Office tools.

What We Offer

- Competitive base salary with performance-based commission structure
- Car allowance
- Ongoing product and sales training, including direct supplier-led technical training.
- Genuine career development opportunities within a growing organisation.
- A supportive team culture with strong technical and commercial backing.

How to Apply Interested candidates are invited to submit their CV and a brief cover letter outlining their relevant experience and motivation for the role to: [email protected]

📌 Scientific Equipment Sales Territory Manager & Product Specialist (Epping)
🏢 Total Lab Systems
📍 Epping