Academy Sheetmetal is a dynamic and forward-thinking sheetmetal manufacturing company dedicated to delivering high-quality products and exceptional service to our clients. With a strong commitment to excellence and innovation, we have established ourselves as a trusted partner in the industry. Our team is built on the values of professionalism, reliability, and continuous improvement, creating a workplace where employees can thrive and contribute meaningfully to our success.

About the role

We are seeking a dedicated and organised Office Admin to join the Academy Sheetmetal team in Cardiff, NSW.

This is a part-time position offering flexible working arrangements, designed to support the smooth operation of our office while maintaining a high standard of customer service and administration.

The Office Administrator will be a friendly and professional point of contact for our organisation, providing support to visitors, clients and staff while managing a wide-ranging range of administrative tasks that help keep the business running efficiently.

We are open to discussing flexible days and working hours to suit the right candidate, making this role well suited to someone seeking a position that can accommodate other commitments while still playing an important part in our day-to-day operations.

Key Responsibilities

Acting as a friendly and professional first point of contact for customers, suppliers, visitors and delivery personnel at Academy Sheetmetal.

Assisting customers with enquiries and orders for products such as roof flashings, gutters, downpipes, cappings and other common sheet metal products, with support and training provided by our experienced team.

Preparing basic quotes, processing orders and entering customer information into our internal systems, ensuring details are accurate and communicated clearly to the production team.

Working closely with our estimating, drafting, production and management teams,



giving you a large support network for any enquiries that require additional technical knowledge.

Identifying more complex or specialised fabrication enquiries and transferring these to the appropriate estimator or department. You won't be expected to have all the answers - our wider team will be available to assist with custom fabrication, laser cutting, folding, welding, powder coating and other specialised work.

Keeping customers informed on order progress, lead times, collection and delivery arrangements where required.

Providing general administrative support across the business, including preparing documentation, processing invoices and purchase orders, maintaining records and assisting other departments as required.

Helping maintain an organised, professional and welcoming office environment while contributing to the efficient day-to-day operation of Academy Sheetmetal.

What We're Looking For

Previous experience in office administration, customer service, roofing, building supplies or a manufacturing environment would be highly regarded, although we're happy to provide training to the right person.

A confident and friendly communicator who is comfortable speaking with a wide range of customers, from homeowners and tradespeople through to builders, project managers and larger commercial clients.

Strong organisational skills with the ability to manage multiple enquiries, quotes and orders while keeping information accurate and following tasks through to completion.

A practical approach to problem solving and a willingness to ask questions and learn. You won't be expected to know everything - you'll have the support of our experienced estimating, drafting,



production and management teams for more technical or complex enquiries.

Good general computer skills, including Microsoft Outlook, Word and Excel, with the ability to quickly learn our internal quoting and production systems.

Strong attention to detail, particularly when recording measurements, quantities, materials, customer requirements and delivery information.

A positive, patient and professional manner with a willingness to work as part of a team and help across different areas of the business when required.

Experience with quoting, order entry, invoicing, scheduling or basic accounts administration would be beneficial but is not essential.

What We Offer

At Academy Sheetmetal, we're a well-established, family-owned manufacturing business that has been operating in the Newcastle and Lake Macquarie region for more than 30 years. We pride ourselves on providing a stable, supportive workplace where people are treated as an important part of the team.

This role offers part-time or full-time hours with genuine flexibility around working days and start/finish times, which can be discussed with the successful candidate to find an arrangement that works for both you and the business.

You'll be joining an experienced and approachable team, with plenty of support available across estimating, drafting, production and management. We don't expect you to know everything from day one, and we'll provide training in our products, systems and processes to help you become confident in the role.

We offer competitive remuneration based on experience, ongoing training and the opportunity to develop your knowledge of roofing, rainwater products and the broader sheet metal and manufacturing industry.

Our Cardiff facility provides a friendly, down-to-earth working environment where your contribution is valued and you'll have the opportunity to become an important part of the day-to-day operation of the business.

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📌 Office Admin (New South Wales)
🏢 Academy Sheetmetal
📍 New South Wales