Front End Manager / Customer Service Manager

Lead Exceptional Service in One of Perth's Premier Boutique Supermarkets

At Fresh Provisions our passion for food is all about helping people meet their food needs. We help customers meet their dietary or ethical food requirements such as seasonal locally produced foods, a range of organics, gluten free and vegan goodies to mention a few. Our emphasis is on making fresh quality food available to suit your needs ensuring our customers get value beyond the price at the checkout. We are seeking enthusiastic applicants to join the Fresh Provisions experience and to become valued members of our team.

We're looking for an experienced retail leader who is passionate about customer service and thrives in a hands‑on environment. The role is as a Front End Manager / Customer Service Manager leading our front‑end team while ensuring the smooth and skilled operation of the entire store during busy trading periods.

Located in one of Perth's most affluent communities, we pride ourselves on delivering a shopping experience that exceeds expectations. Our customers value quality, personal service and attention to detail—and so do we.

This is a full‑time position offering long‑term job security, a competitive hourly rate and the benefit of being paid for every hour you work. Unlike salaried management roles, there is no time‑in‑lieu—all hours worked are paid. The has flexible working options, providing a balanced mix leadership and operational duties.

About the Role

As our Customer Service Manager, you'll lead the front‑end team to deliver outstanding customer experiences every day. During your evening shifts, you'll transition into the Duty Manager role, taking responsibility for the overall operation of the store, supporting all departments and ensuring our high standards are maintained through to close.

This is a leadership position suited to someone who enjoys coaching people,



solving problems, making decisions and leading by example.

Key Responsibilities

Lead and inspire the customer service and front‑end team.

Create an exceptional shopping experience for every customer.

Recruit, train and develop team members.

Manage rostering, performance and team engagement.

Oversee cash handling, service desk operations and front‑end procedures.

Act as Duty Manager, taking responsibility for the entire store during busy periods.

Coordinate with department managers to ensure excellent presentation, availability and service.

Handle customer enquiries and resolve issues professionally and efficiently.

Ensure compliance with food safety, workplace safety and company procedures.

Maintain high standards of merchandising, cleanliness and store presentation.

About You

To be successful in this role, previous leadership experience in a supermarket is essential. You will be a confident people leader who enjoys delivering exceptional customer service while maintaining high operational standards.

You'll also have:

Proven experience in supermarket retail management.

Previous Duty Manager or equivalent leadership experience.

Strong leadership and people management ability.

Excellent communication and conflict resolution skills.

Confidence making decisions and managing store operations independently.

Strong organisational and time management skills.

A hands‑on approach with the ability to remain calm under pressure.

Flexibility to work other than 9-5.

What We Offer

- Full‑time employment with long‑term job security.
- A competitive hourly wage based on experience.
- Paid for every hour worked—no unpaid overtime or time‑in‑lieu arrangements.
- A leadership role with genuine autonomy and responsibility.
- The opportunity to work in a premium boutique supermarket with loyal customers.
- Supportive management and a positive team culture.
- Ongoing training and career development opportunities.

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📌 Front End Manager (Western Australia)
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📍 Western Australia