Senior Consultant - Market Research, CX and VOC Insights
Senior Consultant - Market Research, CX and VOC Insights Sydney $AUD 110-140,000 + Super (guide depending on experience) - (posted Mar 6 2026)
Job Spec: Market Research Consultant | Customer Experience (CX) | Voice of Customer (VOC) | Insights & Strategy
An award-winning strategic insights consultancy is looking for a Senior Consultant with 5+ years' experience in market research or insights to help leading brands solve complex business problems through CX, VOC and strategic quantitative insights.
Ready to take the next step in your market research or insights consulting career?
This award-winning strategic insights consultancy sits at the intersection of research, psychology, data analytics and consulting. Their work helps some of Australia's most recognised brands answer a critical question: what should we do next?
This is a hands-on consulting and research role where you'll manage projects and work closely with senior leaders to deliver high-impact insights.
You'll play a key role across Customer Experience (CX) and Voice of Customer (VOC) programs, while contributing to a wide range of strategic research projects including:
- Customer Experience (CX) strategy and measurement
- Voice of Customer (VOC) programs
- Brand positioning research
- Pricing and commercial strategy research
- Reputation and perception studies.
Why Join This Consultancy?
- Work with tier-one brands who value strategic insight
- Deliver CX and VOC programs that shape real business decisions
- Tackle diverse strategic research challenges across industries
- Learn cutting-edge methodologies and consulting frameworks
- Use advanced tools in analytics, dashboards, visualisation and CX platforms
- Join a collaborative, supportive team with excellent retention.
What You’ll Bring
- 5+ years' experience in market research, insights or consulting
- Experience working on CX, VOC or customer insights programs
- Strong ability to analyze data and translate findings into compelling stories
- Quantitative analysis skills (Q, SPSS or similar advantageous)
- Confidence managing projects and presenting insights to clients
- A collaborative mindset and enthusiasm for developing your consulting skills.
Why This Role?
About Resources Group
Resources Group's Diversity and Equality Policy determines that we submit applicants to our clients on the basis of merit and ability, regardless of race, colour, age, disability, family responsibilities, gender, marital status, nationality, religious or political views or affiliations, sexual orientation or socio-economic background.
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📌 Senior Consultant - Market Research, CX and VOC Insights (New South Wales)
🏢 Resources Group
📍 New South Wales
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