The next step in your career starts here… Permanent, Full-Time opportunity

Monday to Friday

Genuine career development and progression opportunities As the Senior Customer Service Coordinator at our Emerald branch, you’ll be responsible for providing a high level of assistance to the Area Manager in the efficient management and general operation of the branch. You’ll enjoy variety in your role including: Ensuring the safety of your team and Coates customers

Lead and inspire a small team to deliver outstanding customer service – you know that a happy customer will be a returning customer, and enjoy helping everyone deliver on targets. Create the best solution / outcome for our customers– develop quotes, raise purchase orders and enter hire agreements.

Managing administrative tasks, asset and quality management What you’ll get in return

We provide our team with a wide range of perks and perks, including: Development and career progression pathways

Flexible working options available—let’s discuss what works best for you

Access to our employee discounts, benefits and wellbeing program

Purchased additional leave program

Novated leasing and salary sacrifice

12 weeks Paid Parental Leave in addition to government parental leave scheme

Volunteering opportunities through the Coates Foundation What you’ll bring to the role

This is a senior role so you will have 5+ years in customer facing work experience, as well as:



Excellent communication skills, both written and verbal

Ability to multitask and prioritise

Demonstrated problem solving skills

Ability to support and lead a team A desire to provide amazing customer experience

General computer skills (MS Word, Excel, Outlook)

Trade, or previous hire industry experience, will be highly regarded Looking for more reasons to join Coates?

At Coates, we know that people, organisations and communities thrive when everyone feels valued and included.

We’re proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also provide opportunities for growth through our leadership and development programs.

But our impact doesn't stop there. Coates supports local and national charities through the Coates Foundation and invests in more sustainable equipment solutions to help create a greener future for all.

Visit careers.coates.com to learn more about our values and opportunities. Unlock your next career opportunity – apply today!

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences and perspectives to apply. Coates. Equipped for you.

Internal applicants must formally apply via People Hub and are encouraged to inform and discuss their application with their current manager.

📌 Senior Customer Service Coordinator (Central Highlands Regional)
🏢 Coates
📍 Central Highlands Regional