DELTA AUTO ELECTRICAL & MECHANICAL PTY LTD – Mount Pritchard NSW

Job Description

The Service Advisor is the main point of contact between customers and the workshop, ensuring a high level of customer service while coordinating vehicle servicing and repairs.

Key Responsibilities:

- Greet customers and discuss their vehicle service and repair needs.
- Prepare accurate repair orders and service estimates.
- Schedule service appointments and manage workshop bookings.
- Communicate with technicians regarding vehicle diagnostics and repair progress.
- Keep customers informed about additional work, costs, and completion times.
- Process invoices and explain completed work to customers upon vehicle collection.
- Maintain accurate customer and vehicle records.
- Handle customer inquiries and resolve complaints professionally.
- Promote additional services and maintenance recommendations where appropriate.
- Ensure compliance with workplace health and safety policies.

Skills and Qualifications:

- Previous experience as a Service Advisor or in a customer service role within the automotive industry.




- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Ability to work in a fast-paced workplace and manage multiple tasks.
- Basic knowledge of vehicle servicing and repairs.
- Proficiency with computer systems and service management software.
- Valid driver's licence (preferred).

Key Attributes:

- Customer-focused with a professional attitude.
- Strong problem-solving skills.
- Reliable, punctual, and detail-oriented.
- Team player with the ability to work independently.
- Ability to remain calm under pressure.

This role is ideal for someone who enjoys working with people, has an interest in the automotive industry, and can effectively coordinate between customers and technicians to deliver excellent service.

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📌 Service Advisor (City of Sydney)
🏢 Delta Auto Electrical & Mechanical
📍 City of Sydney