Victim Support Worker - Family Violence Practitioner

Posted: 17/07/2026

Closing Date: 14/08/2026

Job Type: Contract - Full Time

Location: Box Hill

Job Category: Community Services and Development

Please note - This is an active recruitment campaign and applications are being reviewed and shortlisted for interview as they are received. This means that the advertisement may be withdrawn prior to the end date.

Job Description

As a skilled and experienced Victim Support Worker – Family Violence Practitioner, you will work as part of Windermere’s Victims Assistance Program to provide high‑quality, trauma‑informed and victim‑centred support to people impacted by violent crime and family violence. You will undertake risk assessment and management, develop tailored care plans, provide psychological first aid, advocate with and on behalf of victims, and connect consumers with specialist services and community resources to support their safety and recovery. This is a full‑time role, 38 hours per week, fixed term to 30 June 2028. The role is site based, with the option of hybrid working in accordance with Windermere’s Ways of Working. Your primary location will be in the Eastern Melbourne region with outreach required to support consumers and attend co‑location sites, including Victoria Police Stations where applicable.

- Providing tailored support to victims of crime impacted by family violence, including safety planning, risk assessment and referral to specialist services.
- Supporting and consulting with VAP team members to strengthen practice confidence and capability in family violence response, including the use of MARAM tools.
- Delivering holistic case management, intake and assessment, care planning, advocacy, outreach support and referral pathways aligned with consumer needs.
- Engaging with external stakeholders to build understanding of the Victims Assistance Program,



the Victims Charter and the needs of male victims of family violence.
- Maintaining accurate case notes, consumer records and program data in line with required timeframes, service standards and Windermere policies.

Key Selection Criteria

- Minimum Bachelor qualification in Social Work, Social Welfare or a relevant equivalent qualification meeting the minimum requirements for working as a Family Violence specialist.
- Minimum 3 years’ experience within the community sector, preferably in a trauma‑related field.
- Demonstrated case management, intake and assessment experience, with a strong focus on family violence practice.
- Robust risk identification and management capability, including experience and expertise using the MARAM framework.
- Ability to attend and work from various co‑location sites, including but not limited to Victoria Police Stations.
- Victoria Police Clearance for co‑location purposes.
- Ability to engage in community engagement and secondary consultation, and to provide tailored support to victims of crime from diverse backgrounds and communities.
- Willingness to promote and support practices that are inclusive, culturally responsive, safe and accessible.
- Current Victorian Driver’s Licence.
- Willingness to undertake relevant pre‑employment screening and checks – including Police Check, Pre‑Employment Medical and Working with Children’s check.
- Right to work in Australia – e.g. Australian Citizen, Permanent Resident or visa holder with full working rights.

Staff Benefits and Entitlements





- Flexible Ways of Working – a combination of office, outreach and home.
- Above Award Personal Leave and 17.5% annual leave loading.
- Gifted days off (between Christmas and New Year).
- Annual Wellbeing Leave Day – no reason needed, it’s just for you!
- Aboriginal and Torres Strait Islander Cultural and Ceremonial Leave.
- Cultural and Ceremonial Leave (for all employees).
- Public Holiday Substitution – e.g. work Australia Day or Good Friday and take leave on another day.
- Employee Referral Program – $500 per referral.
- Flexible Leave Scheme (50/52, 51/52) – purchase 1–2 weeks additional leave.
- Structured performance and 1‑on‑1 development check‑ins.
- Secondment and career growth opportunities.
- Staff discount program for everyday items e.g. groceries, movie tickets, health insurance and more.
- Reward & Recognition Program – become a Windermere All Star.
- End of Year Awards Celebration – different theme each year.
- Opportunities for professional development.
- Study Leave provisions.
- Rostered Days Off.
- 9 Day Fortnight.
- 6 Weeks Paid Parental Leave, in addition to Government Funded Parental Leave Pay (PLP).
- High quality IT and access to fleet cars.

Windermere is committed to creating equitable environments for consumers and employees. We do this by building diverse and inclusive services and workspaces, where all people from Aboriginal & Torres Strait Islander, CALD, LGBTIQ+ Communities and those living with disability will know and feel accepted, affirmed, safe and celebrated. Windermere is delivering this through the continued development and implementation of our Welcoming and Inclusion Strategy as we seek to provide a diverse workforce at all levels. We are proud of our Rainbow Tick accreditation and our Reflect Reconciliation Action Plan which has been endorsed by Reconciliation Australia.

#J-18808-Ljbffr

📌 Victim Support Worker - Family Violence Practitioner (City of Sydney)
🏢 Windermere
📍 City of Sydney