We are currently seeking a motivated, orgainsed, and enthusiastic Administration Sales Support Officer to join our Statewide Bearings team in Smithfield!

In your role as Administration Sales Support, you will provide administrative and sales support to the Sales Team and Branch Manager, assisting with the efficient day to day operation of the branch. You will be responsible for supporting sales process while providing an exceptional level of customer service and satisfaction to all SWB customers and internal stakeholders.

This is a full time position that offers excellent career prospects working alongside a highly motivated team. Reporting to the Smithfield Branch Manager, you will play a vital role in supporting the branch’s day to day sales operations.

This position offers an attractive salary and bonus package.

Key Responsibilities

- Provide administrative support to the Sales Team and Branch Manager, assisting with documentation, scheduling, and other administrative tasks as required.
- Prepare and process customer quotations, sales orders, and invoices.
- Deliver exceptional customer service when responding to customer enquires via phone and email.
- Laise with customers regarding order collections, account enquiries, payments, and order updates.
- Coordinate with internal departments including Warehouse, Accounts, and Procurement, to ensure orders are processed efficiently.
- Assist with maintaining our Customer Relationship Management (CRM) system.
- Assist with inventory administration, purchase orders, and supplier follow-up.
- Support the Sales team with preparing reports, proposals, and general administrative tasks.
- Assist with customer enquiries relating to product returns,



freight claims and billing enquires.
- Maintain branch compliance documentation, including Work Health and Safety and Quality records.

To be successful in the role the applicant will need

- Proven experience in a similar administrative or office support role.
- Strong written and verbal communication skills.
- Excellent organisational and time management skills.
- High level of attention to detail and accuracy.
- Strong computer literacy, including proficiency in Microsoft 365 (Team, Word, Excel, Outlook, PowerPoint).
- A Proactive, self – motivated approach with the ability to work both independently and as part of a team.
- The ability to handle confidential information with discretion.
- A positive attitude and a willingness to learn and take initiative.
- Certificate III or IV in Business Administration (or equivalent experience level).

Why Join Statewide Bearings?

- Working alongside a supportive team that values your input.
- Structured bonus scheme.
- You’ll have the opportunity to develop your skills, take on new challenges, and advance your career.

Employee Assistance Program – Supporting Mental Health.

About Us

Statewide Bearings is a proudly 100% Australian-owned and operated family business, with over 50 years of expertise in the bearing and power transmission industry. As one Australia’s leading suppliers in this field, we have offices located across the country, with more than 44 locations and a team of over 500 employees nationwide.

As a family owned and operated business we are committed to our people. At SWB, we prioritise our employees, promoting a supportive and inclusive work environment where every team member feels valued and has the opportunity to grow.

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📌 Administration Sales Support (New South Wales)
🏢 Statewide Bearings
📍 New South Wales