Role : Senior IP Telephony & Endpoint Management Engineer

Experience: 5+ Years

Location: Sydney and NewCastle

Role Summary

We are seeking a Senior IP Telephony & Endpoint Management Engineer with expertise in Zoom Phone, Zoom Contact Center, Cisco Voice Platforms, SIP/VoIP technologies, JAMF, and Microsoft Intune . The role will be responsible for designing, implementing, supporting, and optimizing unified communication solutions while managing enterprise endpoint security and device compliance across Windows and macOS environments.

Key Responsibilities

Unified Communications & Telephony

- Design, implement, and support Zoom Phone, Zoom Contact Center, Cisco IP PBX, SBC, and SIP-based VoIP solutions .
- Configure and optimize call flows, IVR, hunt groups, queues, auto-attendants, and voicemail services .
- Manage and troubleshoot SIP trunks, voice gateways, SBCs, carrier connectivity, and Yealink IP phones .
- Perform advanced troubleshooting using SIP traces, logs, and monitoring tools to resolve call quality and signaling issues.
- Execute user moves, adds, changes, and deletions (MACD) across telephony platforms.
- Collaborate with network teams to ensure QoS, bandwidth optimization, and voice performance .

JAMF, MDM & Endpoint Management
- Administer and support JAMF Pro for macOS device management, security compliance, and endpoint protection.
- Manage Microsoft Intune for Windows, macOS, iOS, and Android device lifecycle management.
- Configure compliance policies, security baselines, device enrollment,



and application deployment.
- Deploy software updates, security patches, and vulnerability remediation activities.
- Troubleshoot issues related to Group Policy, macOS security policies, and endpoint compliance .

Customer Support & Documentation
- Act as an escalation point for complex UC and endpoint management issues.
- Work with customers and stakeholders to gather requirements and recommend best-practice solutions.
- Maintain technical documentation, runbooks, inventory records, and knowledge articles.
- Coordinate with carriers and vendors for number porting, provisioning, and incident resolution.

Required Skills
- Zoom Phone & Zoom Contact Center
- Cisco IP Telephony (CUCM, Voice Gateways, SBC)
- SIP, VoIP, SIP Trunks, IVR, Call Routing
- Yealink IP Phones
- JAMF Pro Administration
- Microsoft Intune / MDM
- macOS & Windows Endpoint Management
- SCCM/MECM (preferred)
- Endpoint Security & Compliance
- QoS, Voice Networking & Troubleshooting

Qualifications
- Bachelor's Degree in IT, Computer Science, or related field.
- 8–12+ years of experience in Voice, Unified Communications, and Endpoint Management.
- Relevant certifications in Zoom, Cisco Collaboration, JAMF, or Microsoft Intune are preferred.

Key Attributes
- Solid troubleshooting and analytical skills.
- Customer-focused and solution-oriented approach.
- Excellent communication and stakeholder management skills.
- Ability to manage critical incidents and work effectively under pressure.

📌 Senior IP Telephony & Endpoint Management Engineer (Sydney)
🏢 Coforge
📍 Sydney