With unparalleled technical expertise and extensive product range, Disc Brakes Australia has grown to be Australia’s number one disc rotor manufacturer and established itself as a complete ‘brake solution’ supplier. Exporting to over 30 countries, it continues to service the globe through eight distribution centres across Australia, New Zealand and the USA. We’re celebrating50 yearsof Australian Manufacturing this year and proud of our roots. We’ve got our eyes set on being a customer‑led innovative business and we’re looking for like‑minded individuals to join us.

DBA is proudly backed by ASX‑listed Amotiv Limited, one of Australia's leading automotive aftermarket groups, giving our team the strength, stability and opportunities to grow while continuing to shape the future of an industry that keeps people and businesses moving.

The Opportunity

We’re seeking an experienced and customer‑focused Customer Service Team Leader to support the day‑to‑day operations of DBA’s busy customer service team.

In this hands‑on role, you’ll help deliver consistently high service standards and ensure every customer receives the best possible experience. As the team’s first point of escalation, you’ll lead by example, providing coaching, guidance and feedback while supporting customers directly and fostering a culture of continuous improvement.

What You’ll Be Doing

- Providing hands‑on customer service across phone sales, parts interpreting, invoicing, returns, credits and aftersales support
- Acting as the first point of escalation for the team, providing practical support, guidance and advice
- Monitoring team performance and providing coaching and feedback against goals and KPIs
- Ensuring customer orders are processed within freight timeframes and calls and callbacks are completed promptly
- Building strong customer relationships and developing a clear understanding of their requirements




- Identifying opportunities to improve customer service processes, systems and team knowledge
- Supporting the recruitment, onboarding and training of current team members
- Working closely with internal teams to deliver a consistent and positive customer experience
- Promoting a safety‑first mindset and complying with all health, safety and sustainability requirements

About You

You’ll thrive in this role if you have:

- An interest in the automotive industry, with automotive parts interpreting experience or strong automotive aftermarket knowledge
- Experience in a fast‑paced telephone and email‑based customer service environment
- Previous experience coaching, guiding or supporting a customer service team
- Strong knowledge of customer service processes, systems and quality measures
- Highly developed communication and relationship‑building skills
- The ability to manage competing priorities and work to strict deadlines
- Strong planning and organisational skills with a customer‑first approach
- Excellent attention to detail and accuracy
- A practical, solutions‑focused approach to problem‑solving
- Experience using Pronto would be advantageous

Why Join DBA?

Joining DBA means becoming part of a specialist market leader backed by the strength and stability of Amotiv Limited, one of Australia's leading ASX‑listed automotive aftermarket groups. Whether you're looking to deepen your expertise or take the next step in your career, you'll have the opportunity to learn, grow and make a meaningful impact.

You’ll enjoy access to:

- Career development opportunities across a diverse portfolio of leading automotive brands
- The support and stability of a successful ASX‑listed organisation
- A collaborative and inclusive culture where your ideas and contributions are valued
- Ongoing learning and professional development opportunities
- Staff discounts and a range of employee benefits
- On‑site parking
- The opportunity to make a genuine impact in a business where your work in recognised and valued

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