As a Financial Care Officer, you’ll play a key role in supporting customers experiencing financial difficulty by delivering empathetic service and helping them find suitable solutions to manage their accounts.
This is a great opportunity to build your career in financial services while making a meaningful impact on customers’ lives.
We have two 12‑month contracts available and are open to candidates based in Wyong or Sydney.
Responsibilities
- Handle inbound and outbound calls (including dialler campaigns) within agreed service levels and quality standards.
- Work with customers to resolve overdue, overdrawn, or over‑limit accounts through appropriate payment arrangements.
- Identify customers experiencing financial hardship and refer to Financial Support where required.
- Assist customers with general enquiries, hardship support, and account‑related matters.
- Complete administrative tasks and maintain accurate customer records.
- Support the team in maintaining compliance with collections policies and regulatory requirements.
- Contribute to a positive team environment and continuously improve your knowledge and skills.
Qualifications
- Experience in a phone‑based contact centre customer service, collections, or financial services role.
- Strong communication and listening skills, with the ability to handle sensitive conversations.
- A customer‑first mindset with the ability to show empathy and build rapport.
- Ability to manage multiple tasks and work in a fast‑paced environment.
- High attention to detail and ability to follow processes and policies.
- A willingness to learn and develop within a regulated environment.
Benefits
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on an approved sustainability activity
Equal Chance Statement
We are an equal‑opportunity employer. We make hiring decisions based on your skills, capabilities, and how you align with our values – not on ticking every box. If you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong.
Application Deadline
Applications close Monday, the 27th of July.
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📌 Financial Care Officer - 12 Month Contract (City of Sydney)
🏢 ING BANK (AUSTRALIA
📍 City of Sydney
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