Join Brisbane’s Leading Pool Care Specialist – Operations Leader

$70,000–$80,000 + Super

Leadership Role | Scheduling & Quoting | Technical Troubleshooting

Swimart Sunnybank is expanding, and we’re seeking an experienced and motivated Operations Leader to oversee our service team of 4 Technicians, manage daily operations, and deliver exceptional customer outcomes.

If you’re a hands‑on leader with strong technical knowledge and a passion for developing people, this role offers the perfect blend of field work, coordination, and operational leadership.

Your Role: Lead, Coordinate & Elevate Our Service Operations

As our Operations Leader, you will take ownership of the smooth running of our service department. Your responsibilities include:

- Scheduling & Workflow Management — Plan, coordinate, and optimise daily service routes to maximise efficiency, minimise travel time, and ensure timely customer service.
- Quoting & Job Scoping — Prepare accurate quotes for equipment installations, repairs, maintenance packages and green pool recover. Communicate clearly with customers to help them understand options and make informed decisions.
- Advanced Troubleshooting — Provide expert support to technicians on complex equipment faults, water chemistry issues, and system diagnostics. Step in for difficult jobs when required.
- Team Leadership & Development — Mentor technicians, support onboarding, and ensure consistent service standards across the team.




- Customer Engagement — Build strong relationships, handle escalations professionally, and ensure every customer receives exceptional service.
- Operational Oversight — Maintain quality, safety, and compliance across all service activities while driving continuous improvement.

This role suits someone who enjoys being both hands‑on and strategic — leading people while staying connected to the technical work.

What You’ll Bring

We’re looking for a leader who is:

- Friendly, approachable, and confident guiding a team
- Organised, reliable, and strong in planning and coordination
- Skilled in technical problem‑solving and decision‑making
- Comfortable working independently and collaboratively

Role Requirements:

- Previous experience in pool servicing, maintenance, or equipment installation
- Strong technical knowledge of pumps, filters, chlorinators, and cleaning systems
- Experience with scheduling, quoting, or operational coordination (highly regarded)

Why Lead with Swimart?

- Market-competitive salary: $70,000–$80,000 + Super (higher packages for senior leaders)
- Leadership development and ongoing technical training
- Supportive, friendly team culture
- Service vehicle provided
- Clear pathways to senior management
- Be part of a respected brand with decades of customer trust

We operate 7 days a week to best serve our customers. We aim to create a balanced schedule for all team members.

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📌 Operations Leader (Queensland)
🏢 swimart
📍 Queensland