Load Planning Administrator – Port Macquarie

Jim Pearson Transport is seeking a Load Planning Administrator to join our Port Macquarie operations in a full-time position.

The Role

You’ll be part of a high-performing operations team focused on supporting the scheduling of trucks, coordinating loads and ensuring freight moves efficiently, safely and on time.

This role also plays an important customer service function, acting as a key point of contact for internal and external stakeholders by providing timely communication, operational updates and reporting to support service excellence. It's a role that suits someone who is organised, proactive and enjoys keeping things running smoothly.

What you'll do:

- Plan and enter daily freight movements into internal systems.
- Assist with pickup and delivery bookings.
- Track freight progress and resolve issues to keep schedules on target.
- Use computer systems to manage logistics data, maintain accuracy and support the operations team.
- Provide a high level of customer service to both internal and external stakeholders, ensuring clear, professional and timely communication regarding freight movements, operational updates and service outcomes.




- Prepare and distribute operational reports, performance updates and freight status information to customers, drivers, management and other key stakeholders as required.
- Assist in identifying and resolving operational issues to maximise opportunities.

About You

- Strong attention to detail and problem-solving ability.
- Confident using computers and logistics systems.
- Works best in a team that values precision, reliability and performance.
- Experience in transport, operations or logistics is highly regarded.
- Excellent written and verbal communication skills, with the ability to build positive relationships with customers, management, and internal teams.
- Demonstrated commitment to customer service and the ability to manage stakeholder enquiries professionally and efficiently.
- Ability to think on your feet and learn current skills.

If you're looking for an opportunity to build your career in transport and logistics while making a direct impact on customer service and operational performance, we'd love to hear from you.

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📌 Load Planning Administrator – Port Macquarie
🏢 Jim Pearson Transport
📍 Port Macquarie