Wyvern Private Hospital is seeking a motivated and detail-oriented Admissions Clerk to join our Administration Department. This role plays a vital part in supporting patient care by ensuring the smooth coordination of admissions, discharge processes, and administrative workflows.

You will work across multiple departments, providing high-quality administrative support while delivering exceptional service to patients, clinicians, and stakeholders.

About the Role

Wyvern Private Hospital is seeking a motivated and detail-oriented Admissions Clerk to join our Administration Department. This role plays a vital part in supporting patient care by ensuring the smooth coordination of admissions, discharge processes, and administrative workflows.

You will work across multiple departments, providing high-quality administrative support while delivering exceptional service to patients, clinicians, and stakeholders.

Key Responsibilities

Admissions & Administration

- Manage admissions-related emails, enquiries, and reception duties

- Coordinate patient registration, admissions, and discharge processes

- Support theatre bookings and interdepartmental coordination

- Respond to patient queries and shared inbox communications

Systems & Data Management

- Maintain accurate records using the patient administration system (e.g. webPAS)

- Complete data entry for patient admissions, transfers, and discharges

- Assist patients with access to the patient portal and support requests

Clinical & Patient Support

- Liaise with consulting suites, doctors, and clinical teams





- Prepare patients for day-of-admission requirements and follow up on missing information

- Provide high-quality customer service to patients and families

Billing & Finance Support

- Conduct health fund eligibility checks

- Prepare Informed Financial Consent (IFC) documentation

- Process payments and out-of-pocket expenses

Quality & Compliance

- Support quality improvement initiatives and reporting requirements

- Maintain compliance with National Safety & Quality Health Service Standards

- Adhere to Work Health & Safety policies and hospital procedures

About You

Essential Skills & Experience

- Experience in hospital or healthcare administration

- Strong customer service and communication skills

- Advanced computer skills, including MS Office and data entry systems

- High attention to detail, accuracy, and organisational skills

- Ability to multitask and work effectively in a fast-paced workplace

- Demonstrated ability to learn new systems and processes quickly

- Professional approach to handling confidential information

- Ability to work both autonomously and collaboratively

Desirable

- Previous experience in private hospital settings

- Familiarity with webPAS or similar patient management systems

- Knowledge of health fund processes, Medicare, or medical terminology

- Experience with risk or quality systems (e.g. LogiQC)

Requirements

- Valid Working With Children Check

- Willingness to undergo a police check

- Full working rights in Australia

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📌 Administration Clerk (Northern Beaches Council)
🏢 Wyvern Health
📍 Northern Beaches Council