Woods & Co Recruitment is excited to partner with an established MSP to find a Senior IT Support Engineer looking to take the next step in their career. This is an excellent opportunity for someone with a strong Level 2 support background who enjoys solving technical problems and is ready to move into a more consultative, client-facing position.

Joining a growing MSP, you'll become a trusted technical advisor to a portfolio of clients, providing both remote and onsite support across a variety of IT environments. If you're looking for more ownership, greater client interaction, and the opportunity to broaden your technical skills while working with an experienced team, this is the role for you.

Senior IT Support Engineer

- 80,000 Per Year + Super
- Melbourne
- Information & Communication Technology

What's in it for you?

- Up to $80,000 + Super + Car Allowance
- Genuine career progression into a client-facing technical role
- Exposure to a wide range of technologies and industries
- Join a well-established and growing MSP
- Supportive team culture with ongoing training and development
- Variety in your day with a mix of onsite and remote client support

What you'll be doing

- Provide Level 2 technical support to a diverse portfolio of business clients.
- Deliver both remote and onsite IT support across multiple client environments.
- Troubleshoot hardware, software, networking and Microsoft technologies.
- Install, configure and maintain desktops, laptops, servers and peripheral devices.
- Manage user accounts, permissions and Microsoft 365 administration.
- Support Windows Server and Active Directory environments.
- Escalate complex technical issues where required while maintaining ownership of client outcomes.
- Build strong relationships with clients through exceptional customer service and communication.




- Document support activities and maintain accurate service records.
- Assist with project work including deployments, migrations and technology upgrades.

What we're looking for

- 2-5 years' experience in a Level 2 IT Support or Desktop Support role.
- Previous experience working within an MSP or supporting multiple client environments is highly regarded.
- Strong troubleshooting skills across Microsoft Windows, Microsoft 365 and Active Directory.
- Experience supporting networking technologies including switches, routers and firewalls.
- Excellent communication skills with a genuine passion for helping clients.
- Ability to manage competing priorities and work autonomously.
- Current Australian Driver's Licence is essential.
- Australian Permanent Residency or Australian Citizenship is required

About the Company

Our client is an established and highly regarded MSP that partners with businesses across a wide range of industries, delivering reliable IT support and technology solutions. They pride themselves on building long-term relationships with their clients through exceptional customer service, technical expertise and a cooperative approach.

If you're a motivated IT professional ready to step beyond traditional Level 2 support and into a role where you can make a genuine impact with clients, we'd love to hear from you.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members, and genders of the LGBTQI community and people with disability.

Only shortlisted candidates will be contacted.

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📌 IT Support Engineer (Melbourne)
🏢 Woods
📍 Melbourne