Service Desk Analyst

Employment Type: Full-Time

Monthly Salary: AUD $5,000 - $6,500 (depending on experience)

About the Role

We are looking for a motivated and customer-focused Service Desk Analyst to join our IT team. In this role, you will provide first-level technical support, troubleshoot hardware and software issues, and ensure timely resolution of IT service requests while delivering excellent customer service.

Key Responsibilities

- Provide first-line technical support via phone, email, chat, and remote support tools.
- Diagnose and resolve hardware, software, network, and application issues.
- Log, prioritize, and manage incidents and service requests using a ticketing system.
- Escalate complex issues to second- or third-level support teams when required.
- Install, configure, and maintain desktops, laptops, printers, and mobile devices.
- Support Microsoft 365, Active Directory, password resets, and user account management.
- Maintain accurate documentation of incidents, resolutions, and knowledge base articles.
- Meet service level agreements (SLAs) and contribute to continuous service improvement.

Requirements
- Previous experience in a Service Desk, Help Desk, or IT Support role.
- Strong knowledge of Windows operating systems, Microsoft 365,



Active Directory, and basic networking.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to prioritize tasks and work effectively in a fast-paced environment.
- IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications are an advantage.

What We Offer
- Competitive monthly salary of AUD $5,000 – $6,500, based on experience.
- Professional development and certification support.
- Opportunities for career growth.
- Collaborative and supportive work workplace.
- Employee benefits and paid leave.

Apply Today

If you're passionate about technology and enjoy helping people solve technical challenges, we'd love to hear from you. Apply now by submitting your resume and a cover letter outlining your experience and why you're the right fit for this role. We look forward to welcoming you to our team!

Pay: From $5,000.00 per month

Benefits

- Childcare assistance
- Dental insurance
- Health insurance
- Housing allowance
- Life insurance
- Maternity leave
- Parental leave
- Referral program
- Visa sponsorship
- Vision insurance

Work Location: In person

📌 Service Desk Analyst (Melbourne)
🏢 TasmanShield IT Systems
📍 Melbourne