We are a busy and patient-focused Gastroenterology Specialist Practice committed to providing high-quality healthcare services in a professional, caring, and supportive environment. We are seeking an experienced and motivated Medical Receptionist to join our team and become the welcoming face of our practice.

This role is ideal for someone who thrives in a quick-paced medical environment, enjoys interacting with patients, and takes pride in delivering exceptional administrative support and customer service.

About the Role

As our Medical Receptionist, you will play a vital role in ensuring the smooth day-to-day operation of the practice. You will be the first point of contact for patients, providing a professional and welcoming experience while supporting our specialists and clinical staff through efficient administrative coordination.

This position requires excellent organisational skills, strong attention to detail, discretion, and the ability to manage multiple priorities while maintaining a high level of professionalism.

Key Responsibilities

- Greet patients and visitors in a courteous and professional manner
- Answer telephone enquiries and respond to patient requests appropriately
- Manage appointment bookings and maintain specialist schedules
- Register new patients and update patient demographic information
- Facilitate patient flow and communicate effectively with practitioners and clinical staff regarding arrivals and delays
- Liaise with GPs, allied health professionals, specialists, and their administrative teams
- Process Medicare and private health insurance rebates
- Issue accounts, invoices, receipts, and process payments via EFTPOS and other payment methods
- Maintain accurate and secure patient records in accordance with privacy requirements
- Scan, file, and manage incoming correspondence and medical documentation




- Prepare and distribute mail and patient correspondence
- Monitor and order office and clinical supplies as required
- Assist with meeting coordination and general administrative duties
- Contribute to maintaining a clean, organised, and professional practice environment
- Undertake additional administrative tasks as directed by the Practice Manager or Specialist

About You

To be successful in this role, you will possess:

- Previous experience in a Medical Receptionist or similar healthcare administration role
- Strong computer literacy and ability to learn practice management software
- Excellent verbal and written communication skills
- Understanding of medical terminology
- Experience with Medicare Benefits Schedule (MBS) billing and processing Medicare rebates
- Ability to work independently and collaboratively within a team
- Exceptional organisational and time management skills
- High level of professionalism, discretion, and confidentiality
- Current National Criminal Record Check
- Previous experience within a specialist medical practice, particularly gastroenterology
- Knowledge of specialist billing and referral processes

What We Offer

- Supportive and professional team environment
- Opportunity to work within a respected specialist practice
- Varied and rewarding role with patient interaction
- Modern and welcoming workplace

Key Performance Indicators

- Providing a welcoming and positive patient experience
- Maintaining accurate patient records and documentation
- Correct processing of billing, Medicare claims, and rebates
- Efficient appointment scheduling and diary management
- Clear and professional communication with patients, doctors, and external stakeholders
- Adherence to privacy, confidentiality, and workplace health and safety requirements
- Positive contribution to team culture and practice operations

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📌 Medical Receptionist (Full-Time) (City of Greater Dandenong)
🏢 Melbourne Digestive Centre
📍 City of Greater Dandenong