Manage booking calendars across Airbnb, Stayz, and Booking.com, and direct channels. Handle

guest enquiries, run background/screening checks to protect owners' investments.

Responsible for all guest communications from pre-arrival to post-departure, resolving any issues

promptly to secure high ratings.

Supervise and schedule professional room cleaning and linen changes between guest stays to

Conduct quality control inspections of properties to verify presentation, amenities, security

arrangements, and setup is suitable and tailored for guests. Proactively identify any maintenance

needs.

Coordinate with external maintained contractors (electricians, plumbers, landscapers) to ensure

minimal disruptions to guest bookings.

Maintain stock levels for guest amenities, cleaning supplies and linen inventories.

Direct, roster and monitor the performance of housekeeping staff and local operational teams

Ensure all staff and contactors follow work health and safety guidelines while in office.

Ensure all properties strictly comply with local council rules, fire safety standards, and NSW

short-term rental regulations.





Meet regularly with Director to discuss portfolio occupancy rates, guest feedback and

operational costs.

Required Skills and Experience

- Relevant formal qualifications and training certifications
- Minimum 3-5 years of practical experience in short-term rental operations, holiday letting, or
- hotel front-office management.
- Confident using Property Management Software (PMS) like Guesty, Hospitable, or similar
- Exceptional communication style. Capable of handling difficult guest situations with empathy and
- managing trades efficiently.
- A calm, proactive approach to unexpected issues (e.g., last-minute cancellations, maintenance
- A valid Australian Driver’s License and a reliable vehicle are required to manage travel between
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📌 Short-Term Rental Accommodation Manager (Tamworth Regional Council)
🏢 Short Term Rentals Tamworth
📍 Tamworth Regional Council