Project Officer - Homelessness Service Coordination

About the opportunity

IFYS has an exciting opportunity for a Service Coordinator to join our Advance to Zero Homelessness initiative in the Wide Bay region.

This role is responsible for convening and facilitating multi‑agency service coordination meetings, supporting individuals and families on the By‑Name List (BNL) through housing pathways and wrap‑around services. The Service Coordinator will work closely with health and housing sectors to support the shared mission of creating a community where homelessness is rare, brief, and non‑recurring.

What’s on offer?

- Fixed termpart‑time contract until 30th June 2027
- Minimum 52.5hours per fortnight
- Office based in Hervey Bay, work throughout the Wide Bay Region
- Salary base $92,286.48per annum pro rata+superannuation – IFYS is committed to gender pay equity
- Motor vehicle allowance $185 per week
- Excellent salary packaging options (package up to $15,900 per FBT year)
- Training opportunities including Therapeutic Crisis Intervention training, Preventing Child Sexual Exploitation and Sanctuary training
- Free access to the CALM Premium App & Flight Centre personal travel discounts
- Access to the Employee Assistance Program (EAP)

Key responsibilities

- Facilitate multi‑agency service coordination meetings and community engagement workshops that are aligned with Project Zero methodology and responsive to sector needs
- Track actions and outcomes for individuals and families on the BNL using CSnet and Excel
- Collaborate with Wide Bay Hospital and Health Services to align housing and health pathways
- Strengthen partnerships with councils, domestic violence services, youth providers, and other stakeholders
- In collaboration with the Project Lead,



support frontline staff to apply the Australian Homelessness Vulnerability Triage Tool (AHVTT) and Project Zero methodology
- Promote campaign membership and engagement to create service directories, prioritise memberships based on system gaps for people experiencing homelessness
- Provide detailed monthly updates, and feedback to the Zero Steering Group and contribute information for stakeholder reporting

To be successful in this role you will have

- Demonstrated professional experience in housing, homelessness, or community services sectors
- Strong facilitation, coordination, and stakeholder engagement skills
- Proficiency in data tracking and reporting tools (Excel, CSnet)
- Understanding of Housing First principles and Zero methodology
- Excellent interpersonal, written, and verbal communication skills
- A Certificate IV or higher qualification in a relevant area is highly regarded

Must hold or be willing to obtain if successful

- Valid Queensland open driver's license with no restrictions, and own reliable transport; clear traffic record
- QLD Working with Children Check (Paid Blue Card)
- Licensed Care Suitability Check (LCS2)
- National Criminal History Check (a recent check will be conducted through IFYS systems)
- Ability to provide two recent line manager references including your current employer

We are an inclusive workplace that celebrates diversity and difference in our communities. We encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

Applications close at 5:00pm on Wednesday 22nd of July 2026, applications received prior will be accepted but may not form part of the initial candidate pool.

If you would like further information on this role, please call and ask to speak to Veronica from the Recruitment team.

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📌 Project Officer - Homelessness Service Coordination (Hervey Bay)
🏢 IFYS
📍 Hervey Bay