Hybrid Resource Coordinator: Scheduling & WFM (City of Sydney)

Hybrid Resource Coordinator: Scheduling & WFM (City of Sydney)

09 Aug
|
Australian Financial Complaints Authority
|
City of Sydney

09 Aug

Australian Financial Complaints Authority

City of Sydney

Australian Financial Complaints Authority (AFCA) in Sydney is seeking a Resource Coordinator to plan and publish rosters for Customer Service Officers, monitor real-time queues, and align resources to demand. You will support the Customer Service Leadership with forecast data and performance insights, enabling effective handling of calls and chats.

The role focuses on scheduling accuracy, proactive redeployment during spikes, and continuous improvement of staffing processes to meet service

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📌 Hybrid Resource Coordinator: Scheduling & WFM (City of Sydney)
🏢 Australian Financial Complaints Authority
📍 City of Sydney

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