About the Agency

Our client is a Federal Government authority focused on improving safety and quality standards in health and aged care across Australia. They lead national programs that strengthen infection prevention and control practices, ensuring better outcomes for vulnerable communities.

About the Role

- APS3/4 Support Officer - Infection Prevention and Control
- Immediate Start - Contract role for 2-3 months with possible extension.
- Sydney CBD location.

This is an urgent opportunity to join a high performing team supporting priority initiatives and delivering tangible outcomes. You will work in a fast paced, outcomes focused setting, collaborating with a range of internal and external stakeholders to progress key workstreams and support informed decision making.The role requires someone who can adapt quickly, apply sound judgement, and deliver quality outputs under pressure. This is a high visibility position with the opportunity to make an immediate impact.

Key Responsibilities

- Must have experience on a help desk managing a high volume CRM
- Deliver high quality outputs aligned to program and organisational priorities
- Engage effectively with senior stakeholders and subject matter experts
- Support planning,



coordination and delivery of key initiatives or workstreams
- Provide explicit, accurate advice, reports and briefs within tight timeframes
- Identify risks, issues and dependencies and contribute to practical solutions
- Ensure work is completed in accordance with government frameworks, policies and standards

About You

To be eligible, you must be anAustralian Citizenable to start immediately and commit to a contract for minimum 3 months. You must also be able to demonstrate:

- Proactive and capable professional who thrives in complex environments
- Relevant experience in a government or similarly regulated environment
- Strong stakeholder engagement and relationship management skills
- The ability to analyse information and deliver clear, actionable advice
- A collaborative approach and strong attention to detail
- Flexibility, resilience, and a willingness to step in quickly and add value

Why Join?

- Contribute to initiatives that improve safety and quality in aged care.
- Work in a collaborative, purpose-driven environment.
- Enjoy flexible arrangements and professional development opportunities.

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📌 CRM Officer (City of Sydney)
🏢 On Q Recruitment
📍 City of Sydney