Reo Group Smithfield, New South Wales, Australia

Customer Service Officer

Reo Group Smithfield, Recent South Wales, Australia

About the Role

Join a household-name market leader with a national presence as a Customer Service Officer in their Ecommerce Customer Success Team. This role offers an excellent opportunity for a driven customer service professional seeking a long-term position.

Role Details
Location: Smithfield Surrounds
Salary: $60K - $70K + Super + Onsite Parking
Employment Type: Full-time, Entry level
Industry: Consumer Services

Responsibilities
Provide exceptional customer assistance via inbound/outbound calls, live chat, and emails.
Manage customer orders, including acceptance and amendments.
Engage with marketing to address customer queries and complaints on social media and online review platforms.
Coordinate with logistics teams regarding order tracking and delivery issues.




Upsell products where appropriate.
Work collaboratively to meet business objectives and resolve customer complaints effectively.

Candidate Profile

Ideal candidates will have experience in customer service, excellent communication skills, professionalism, and initiative. A background in FMCG or Fitness industries is preferred, along with a passion for delivering outstanding customer experiences.

Company Culture & Advantages

This organization values its staff, offering a supportive and secure environment during its growth phase. They prioritize staff development and contribution recognition.

Application Process

Interested candidates should submit their resume via the application link, quoting reference TL56851.
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📌 Customer Service Officer Cumberland City Council
🏢 Reo Group
📍 Cumberland City Council