Your new company This purpose‑led organisation operates at scale within the Australian financial services sector and is recognised for its focus on long‑term member outcomes. Over the past year, the company has invested heavily in modernising its claims function, introducing current structures, specialist support roles, and improved systems to drive consistency, quality, and transparency.With continued growth and internal movement, the organisation is expanding its permanent claims capability and bringing in experienced professionals to support the next phase of maturity.

Your new role

As a Claims Manager or Senior Claims Manager, you will be responsible for managing a portfolio of life insurance claims across Income Protection and Total Permanent Disability. You will manage claims end‑to‑end, focusing on benefit management, return‑to‑work outcomes, and explicit, defensible decision‑making.

Your responsibilities will include:
Managing a portfolio of IP and TPD claims (average 50 claims)
Assessing entitlement through medical, vocational, and contractual evidence
Managing ongoing advantage payments and pending claims
Engaging with members, employers, and medical providers
Making clear, timely, and well‑reasoned claim decisions




Handling more complex matters and technical queries (senior level)
Contributing to consistent, high‑quality customer outcomes
Senior roles operate with greater autonomy and act as a technical reference point.

What you’ll need to succeed

Claims Manager
At least 12 months’ recent experience managing life insurance claims
Exposure to Income Protection and/or TPD claims
Strong understanding of benefit management and pending claims

Senior Claims Manager
At least 2 years’ recent experience in IP and TPD
Solid knowledge of insurance contracts and complex decision‑making
Ability to manage technical issues independently

For both:
Strong communication and stakeholder engagement skills
Ability to manage workload in a performance‑focused environment
Genuine interest in supporting members through complex circumstances

What you will get in return
Competitive base salary aligned to experience
14% superannuation
Additional wellbeing leave (equivalent to an extra week per year)
Hybrid working in Sydney or Brisbane (typically 1–2 days per week in office)
Clear internal career pathways into: senior technical roles, quality / risk, training or leadership & coaching functions
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📌 Claims Manager/senior Claims Manager – Life Insurance City Of Sydney
🏢 Rashi Joshi
📍 City of Sydney