Program Director - Single View of Customer

A large, well-known Australian organisation is seeking a highly specialised Program Director to lead a complex and sensitive customer data consolidation program — creating a unified view of the customer across the business. This is a niche role operating at the intersection of technology, data governance, regulatory compliance, and commercial delivery. It's not purely a technology program; it's a regulatory, ethical, and commercial challenge requiring someone who understands all of those dimensions simultaneously.

About the Role
End-to-end ownership of the program across technology, data, compliance, and change workstreams
Navigate a complex regulatory workplace spanning the Privacy Act, enterprise consent frameworks, and industry-specific data restrictions
Oversee integration of customer data across CRM, digital channels, contact centre, and marketing platforms
Manage a broad senior stakeholder group across technology, marketing, legal,



compliance, risk, and finance
Lead vendor management across martech, data, and integration partners

About You
Proven delivery of Single View of Customer or equivalent enterprise data consolidation programs
Deep understanding of enterprise consent and data governance frameworks
Experience in health insurance, financial services, or similarly regulated settings is highly regarded
Familiarity with relevant platforms — Salesforce, Genesys, CDPs, MuleSoft, or equivalent
Senior stakeholder and vendor management experience across complex, multi-party ecosystems
Commercially astute with a explicit understanding of what the program needs to deliver for the business, not just technically

The Details
Day rate contract | Melbourne | Hybrid
Start: ASAP
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📌 Program Director Single View Of Customer Melbourne (Australia)
🏢 Emmbr
📍 Australia