Customer Service Representative

$67K + Super +Annual Bonus

Full time

Office-Based then Hybrid

Alexandria

Join a solid company that has been transforming Australian homes for over 30 years. They offer the stability of a global brand, but retain the feel of a supportive, close-knit team where people are trusted, developed and genuinely enjoy coming to work.

What’s in It for You
10 minute walk from Redfern station(Train and metro access too) for an easy commute
2 extra days off a year: Bday and Christmas!
Work with an awesome Team Lead, and a supportive, fun team!
Walking distance to the Grounds of Alexandria
Social, friendly team culture with regular monthly events and activities

Your Day-to-Day

You’ll be the go-to person for customers, helping create a positive experience from first enquiry through to resolution




Provide expert advice and recommend tailored product solutions
Respond to customer enquiries via phone, email, and CRM
Process sales orders, confirmations, and invoicing with accuracy
Coordinate returns with dealers, freight partners, and internal teams
Review orders for stock availability and backorders
Support order automation and warehouse dispatch operations
Assist with reporting and general administrative tasks

What We’re Looking For
All industry experience welcome to apply
A positive, upbeat approach to work, love what you do!
Full Australian work rights
Minimum 12 months’ experience in a phone-based customer service role
Experience with order processing systems
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📌 Customer Service Representative City Of Sydney
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