Job Description
Act as the main point of contact for service customers
Coordinate service bookings, vehicle pick-up/drop-off, and cleaning
Keep customers informed with clear and timely updates
Ensure accurate recording of services, costs, and customer concerns
Identify upselling opportunities for additional services or products
Collaborate with technicians and parts teams to ensure efficiency

About the Employer

Pickerings Automotive Group is one of Queensland's largest privately-owned automotive dealership networks, representing 14 leading vehicle manufacturers. We proudly service a broad portfolio of brands - from prestige European makes to niche manufacturers - and operate across Queensland and the Northern Territory.

About the Candidate

As a Customer Service Advisor, you'll be the vital link between our customers and workshop teams. This role suits someone with either a mechanical background or strong customer service experience - and a passion for delivering premium service.

You'll work alongside expert technicians, brand professionals, and service administrators to provide a seamless,



high-quality customer experience.

Essential:
Strong customer service background (automotive, retail, or rapid-paced industry)
Excellent interpersonal and communication skills
Undertake administrative tasks
Ability to multitask and stay organised under pressure
Valid open manual driver's licence with clean driving history

Desirable:
Experience as a Service Advisor in a dealership
Mechanical or technical knowledge of vehicles

You are:
Energetic, positive, and solutions-oriented
Professional and well-presented
Passionate about customer experience and cars
Keen to grow with brand training and career development

Work Workplace
Work for prestige brands and become a brand expert
Enjoy work-life balance with Monday to Friday hours
Access health, wellbeing, and fitness benefits
Join a team with a robust culture and clear development pathways
Build a future in an exciting, stable, and growing industry
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📌 Customer Service Advisor In Training Townsville City (Australia)
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📍 Australia