At Del-Re National Food Group, we're passionate about delivering quality food products and outstanding service to restaurants, cafés, hotels and foodservice businesses across Victoria.
We're looking for a friendly, organised and reliable Casual Customer Service Representative to join our Customer Service team. If you enjoy helping people, thrive in a fast-paced environment and take pride in getting the details right, we'd love to hear from you.
About the Role
As a Customer Service Representative, you’ll be one of the first points of contact for our customers. You’ll work closely with our Sales, Warehouse and Logistics teams to ensure orders are processed accurately and customers receive the exceptional service Del-Re is known for.
Roster Requirement
Availability to work alternating Sundays and Public Holidays is an essential requirement of this role.
Key Responsibilities
Answer customer enquiries via phone and email in a qualified and friendly manner
Process customer orders accurately and efficiently
Assist customers with product availability, pricing and delivery enquiries
Resolve customer concerns promptly, including delivery issues, damaged goods and order discrepancies
Liaise with Sales, Purchasing, Warehouse and Logistics teams to ensure customer expectations are met
Maintain accurate customer records and notes within company systems
Build positive relationships with customers through excellent service and communication
Why Join Del-Re?
Supportive and friendly team environment
Diverse and interesting work
Opportunity to develop your skills within a growing Australian business
Free in office parking
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📌 Customer Service Representative Brimbank City
🏢 Delre National Food Group
📍 Brimbank City
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