Service Desk Manager: Lead Calm, High Impact Support City Of Sydney (Australia)

Service Desk Manager: Lead Calm, High Impact Support City Of Sydney (Australia)

08 Aug
|
First Focus
|
Australia

08 Aug

First Focus

Australia

First Focus in Australia is seeking a Service Desk Manager who can turn a busy ticket queue into calm, reliable service. You will lead a pod of support specialists, mentor technicians, and partner with engineering to deliver outstanding outcomes for clients.

You will hire smart people, align teams to our values, coach for growth, and make fair decisions in pressure. The role requires ITIL discipline, robust communication, and a knack for understanding client needs beyond the ticket details.
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📌 Service Desk Manager: Lead Calm, High Impact Support City Of Sydney (Australia)
🏢 First Focus
📍 Australia

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