Senior Contact Center Workflow Architect (Melbourne)

07 Aug

VicRoads Registration and Licensing Services (RLS)

Melbourne

07 Aug

VicRoads Registration and Licensing Services (RLS)

Melbourne

VicRoads Registration and Licensing Services (RLS) in Melbourne is seeking a Senior Workflow Analyst to own and optimize customer contact platforms across phone, branch and digital channels.
You will work with Operations, Product and Technology to improve routing, queues and self-service capabilities, while embedding new features into frontline operations.
This role requires hands-on experience with Amazon Connect and related systems, a robust analytical mindset, and the ability to translate
#J-*****-Ljbffr

📌 Senior Contact Center Workflow Architect (Melbourne)
🏢 VicRoads Registration and Licensing Services (RLS)
📍 Melbourne

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