Join our global diversified pharmaceutical company enriching lives through our relentless drive to deliver better health outcomes to our patients.
We are all in it together to make a difference.
Be a part of a culture that doesn't just wait for change but actively creates it—where your skills and values drive our collective progress and impact.
Position Summary
Responsible for leading the engineering team, optimizing resource allocation, enhancing service quality, and driving continuous improvement in maintenance performance and customer satisfaction.
Key Responsibilities
Resource and Territory ManagementCoordinate and allocate manpower and regional resources to ensure effective service coverage and operational effectiveness.
Cross-Functional CollaborationFacilitate communication and collaboration across departments to align objectives, resolve issues, and improve operational efficiency.
Technical Team Development and Service Quality ImprovementSupervise and support team members in strengthening maintenance and troubleshooting capabilities.
Drive initiatives to reduce repeat repair rates and improve overall service quality.




Improve customer communication standards and service experience.
Ensure timely and professional handling of customer inquiries, complaints, and service requests.
Data Analysis and ReportingConduct monthly analysis of equipment issues, quality abnormalities, and customer case progress.
Prepare management reports and present project status, service performance, and quality-related updates to overseas reporting teams and stakeholders.
Preferred Qualifications
Strong leadership and team management skills.
Excellent communication and cross-functional coordination abilities.
Experience in technical service, maintenance operations, or engineering management.
Proficiency in data analysis, reporting, and problem-solving methodologies.
Ability to communicate effectively with international teams and stakeholders.
We are an Equal Opportunity Employer.
We are committed to building diverse teams, representative of the patients and communities we serve, and we strive to create an inclusive workplace that cultivates collaboration.
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📌 Manager, Technical Service (Queensland)
🏢 Bausch Health
📍 Queensland