Sale Motors Group Holdings Pty Ltd is seeking an experiencedService Advisorto join our dynamic automotive service team in Sale, VIC.
This is afull-time positionthat plays a crucial role in delivering exceptional customer service and ensuring smooth operations within our service department.
As a Service Advisor, you will be the vital link between our customers and our skilled technicians, managing service schedules, customer communications, and ensuring every vehicle receives the highest standard of care.
This position is fundamental to maintaining customer satisfaction and driving the success of our service operations.
Key responsibilities
Greeting customers and conducting thorough consultations to understand their vehicle service needs and concerns
Writing accurate and detailed work orders, documenting customer requests and vehicle information
Providing customers with service recommendations based on vehicle condition and manufacturer guidelines
Scheduling vehicle service appointments and managing the service department calendar to optimise workflow
Communicating with technicians regarding job progress and updating customers on service status
Explaining service work, labour charges and parts costs to customers in a transparent and professional manner
Processing invoices, payments and managing customer accounts
Maintaining service records and documentation in compliance with automotive industry standards
Building and maintaining strong customer relationships to encourage repeat business and referrals
Assisting with follow-up calls to ensure customer satisfaction with completed services
What we're looking for
Proven experience as a Service Advisor or in a similar customer-facing automotive role




Strong knowledge of vehicle maintenance, repairs and general automotive terminology
Excellent communication and interpersonal skills with the ability to explain technical information to non-technical customers
Proficiency with service management software and computer systems
Ability to multitask and manage multiple customer enquiries simultaneously
Exceptional organisational skills with meticulous attention to detail
Customer service orientation with a genuine commitment to exceeding expectations
Professional appearance and demeanour
Valid driver's licence
Preferred: Experience in a dealership environment or knowledge of vehicle warranty processes
What we offer
Competitive salary package aligned with automotive industry standards
Ongoing training and professional development opportunities within the automotive sector
Supportive team environment with experienced mentors
Career progression opportunities within Sale Motors Group Holdings Pty Ltd
Staff discounts on vehicle servicing and parts
Flexible working arrangements where possible
A stable, well-established employer with a strong reputation in the local community
About us
Sale Motors Group Holdings Pty Ltd is a respected automotive service provider based in Sale, Victoria.
We are committed to delivering high-quality vehicle servicing and repairs whilst maintaining the highest standards of customer care.
Our team is dedicated to building long-term relationships with our customers through professionalism, expertise and reliability.
We pride ourselves on creating a welcoming workplace where our staff can develop their skills and advance their careers within the automotive industry.
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📌 Service Advisor (Sale)
🏢 Sale Motors Group
📍 Sale