Join an established Managed Services Provider (MSP) that has delivered IT support to the corporate and education sectors for over a decade.
Known for their commitment to client satisfaction and innovation, they support a growing and loyal customer base across both managed and professional services.
About the Company
Join an established Managed Services Provider (MSP) that has delivered IT support to the corporate and education sectors for over a decade.
Known for their commitment to client satisfaction and innovation, they support a growing and loyal customer base across both managed and professional services.
The Opportunity
We're looking for a motivated, customer-focused IT Support Officer to provide onsite support across schools in Melbourne's North Western Suburbs.
In this hand-on role you'll support students and staff, keeping day-to-day IT systems and infrastructure running smoothly.
Why You'll Love It
Stable, full-time role with a clear pathway into broader MSP positions
Work in welcoming school environments — onsite parking at every location
Grow your skills on the job and become part of a supportive IT team
Be valued for your initiative, problem-solving, and people skills
About You
This role suits someone early in their IT career with solid fundamentals and a genuine interest in helping people.
You'll bring:
At least 1 year of IT support experience (helpdesk, field support, or similar)
Valuable working knowledge of Windows ***** and Microsoft 365




Basic hardware troubleshooting skills — desktops, laptops, printers, and mobile devices
Strong communication skills and the ability to work independently
A proactive attitude and willingness to learn
Valid driver's licence and reliable vehicle
Completed or currently completing a Certificate III or IV in IT (or equivalent)
Current Working with Children Check (or willingness to obtain) and Police Check
Bonus Points For:
Experience in a school or education environment
Basic networking and wireless knowledge
Familiarity with helpdesk or ticketing systems
Key Responsibilities
Deliver Level 1 support for hardware, software, and network issues
Respond to helpdesk tickets and walk-up requests
Set up and maintain student and staff devices
Support AV systems (projectors, Vivi, classroom tech)
Manage user accounts – password resets, access issues
Perform routine maintenance, updates, and accurate documentation
Assist with IT inventory and **escalate** complex issues when needed
Support during exams and school events
Eligibility
Applicants must be Australian Citizens or Permanent Residents.
Unfortunately we're unable to consider temporary visa holders at this time.
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📌 Level 1 Onsite Support (Melbourne)
🏢 Team Employment
📍 Melbourne