Established **** with a Core Ethos to help clients identify technology investments that underpin commercial outcomes -
About Us
IT Integrity is a partner in our client's success.
20+ years of Merger & Acquisition and Capital Works experience
Founding clients Pfizer & ALDI Stores (still clients today)
12+ years of detailed Care Service Experience (Aged, Home Care, NDIS, Community Services) clients across Australia
Extensive experience in Technology Strategy, Governance & Change, Design, Implementation & Support across all technology pillars.
Infrastructure, Cyber, Cloud, Data.
IT Integrity is a Vendor Agnostic company with a wide range of technology expertise, fostering robust ties with industry leaders without financial obligations, ensuring our clients' interests are always the priority.
Summary
We are seeking a highly skilled Service Desk Engineer (Level 2/3) to join our team.
The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring the smooth operation of our IT systems.
The Service Desk Engineer will work closely with other members of the IT Integrity and customer teams to ensure that all IT-related issues are resolved in a timely and efficient manner.
Responsibilities
Provide technical support to end-users via phone, email, or in-person
Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
Escalate complex issues to senior members of the team as needed




Monitor and maintain IT systems to ensure optimal performance and availability
Install, configure, and maintain hardware and software systems
Create and maintain documentation related to IT systems and processes
Participate in IT projects as needed
Qualifications
Bachelor's degree in Computer Science, Information Technology, or related field
3+ years experience as a L2/3 Engineer / Support Role
Strong knowledge of Windows and Mac operating systems
Experience in commercial IT technologies including Cloud based services, Networking, Application Support Coding (Powershell and Power Apps), and Server Configuration.
Excellent Microsoft platform expertise including Active Directory, Group Policy, Microsoft 365, Office 365, Intune, Teams, hybrid on-premise and cloud/Azure based solutions.
Solid background with Wintel and virtualisation and enterprise storage solutions including VMware and Hyper-V, enterprise backup solutions, data / image replication etc.
Familiarity with enterprise network, wireless, server and storage hardware platforms including HPE, EMC/Dell, Cisco, Ruckus, Lenovo, Aruba, Fortinet, Sophos etc.
Strong understanding of TCP/IP, Layer 3 switching, VLANs, Routing, Firewall Security, Wireless etc.
Excellent communication and customer service skills
Ability to work independently and as part of a team
Strong problem-solving and troubleshooting skills
Experience working in or with an MSP
Applicants must have Australian Citizenship or Residency.
Visit our website for more information on IT Integrity.
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📌 Service Desk Engineer - Brisbane
🏢 IT Integrity
📍 Brisbane