ABOUT US
Lake Imaging, founded in **** , has become thelargest radiology providerin central and western Victoria , with more than19 clinicsproviding a wide range ofdiagnostic imaging servicesto St John of God private hospitals, community-based clinics, and specialty centres in Melbourne, Ballarat, Geelong, and Warrnambool.
ABOUT THE ROLE
Located in ourBooking Centre in North Melbourne, you'll be thefirst point of contactfor our patients.
If you enjoy working in alively inbound call centre environment, this is theperfect role for you!
You'll use yoursuperstar customer service skillsto manage appointment enquiries and bookings.
Ideally, you'll have experience in themedical or radiology field, but if you're passionate about thehealth industry, we want to hear from you!
ABOUT THE BENEFITS & CULTURE
Not all call centre jobs are created equal!
This is agenuine opportunitytostart or growyour career in themedical industry.
The Booking Centre team is atight-knit groupwho go above and beyond to support our patients and live our company values every day.
Permanent Full-Time
Monday-Friday, office hours
Career development opportunities
In-house training provided
Work with a values-based, industry-leading medical imaging provider
ABOUT THE RESPONSIBILITIES
As a Booking Agent, you will:
Take inbound calls and determine the required service




Handle bookings and enquiries efficiently
Notify patients of pre-visit requirements
Liaise with technical and support staff
Quote fees and Medicare rebate amounts
Book appointments at the relevant site
Assist with other tasks as needed
ABOUT YOU
Our Booking Agents come from all walks of life and bring a range of experience.
To thrive in this role, you will have:
Excellent communication & phone skills – articulate, empathetic, and a good listener
Previous customer service or high-volume call centre experience
Confident using computers and quick to learn new systems
A proactive attitude to training and development
Health/medical reception experience (highly regarded)
RIS/PACS systems experience (also highly regarded)
We believe diversity in all its forms enriches the workplace; regardless of, but not limited to gender, age, disability, nationality, culture, religious beliefs and sexual orientation.We know great minds don't think alike, so as an Equal Prospect Employer, we are committed to building a diverse workforce.
We welcome and consider applications from all qualified candidates, regardless of their background.
To learn more about FMIG follow us on LinkedIn, or visit us at .
au.
#J-*****-Ljbffr

📌 Customer Care Specialist (Melbourne)
🏢 IDX
📍 Melbourne