Axiom Technologiesis an Australia-based entity with a history of providing Managed IT solutions to medium- to large-scale enterprises globally.
Please visit our website for more information about what we do at
We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans.
This role will provide on-site/ on-call assistance to end users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.
IT Skills and Experience
2+ years of Experience in Level 2/3 desktop support.
Windows 10 or 11 Admin troubleshooting experience of Intune, cloud, and thick build machines
Keep up with Windows App and Update release information
Provide Web application support for Edge or Chrome
Provide Cloud application support (collaborate with app owners where required)
Support 3 rd party applications like Microsoft, Java, and Adobe (raise cases with the vendor where required)
Support MS Teams issues, including video, audio, and performance
Familiar with AppV applications, MS Store Apps, and packaged applications
Troubleshoot / find the root cause for general performance issues
Troubleshoot laptop hardware issues such as monitor, mouse, headset, and phones
Office license management or troubleshooting
Keep up with release information for MS Office and security updates
Support Office issues for native laptop or cloud applications
Collaborate with the MS Outlook app owner when required to find the root cause of Outlook issues
Knowledge of Active directory and Group policies.
PowerShell scripting knowledge is a must.
Ability to co-ordinate with various technical groups and can fix issues remotely for the users.




Should be able to fix and troubleshoot all the application issues deployed on end-user systems.
(for eg. App Login Failures, App not installed, Software Installations that fail)
Good Client management and communication skills.
Should be able to troubleshoot if any application is not working due to network-related issues.
Have troubleshooting knowledge of Adobe, MS Office, Oracle, Edge, and Chrome apps.
Should be able to do the compatibility testing of web-based applications with Chrome and Edge.
Good Understanding of ITIL concept & ticketing tools.
Accurately document all work performed through the ticketing system, including details.
Personal Attributes:
Good knowledge of Infrastructure support.
Strong analytical and problem-solving capabilities
Well organized and extremely detail-oriented
Strong customer service ethic and outstanding communication skills, both oral and written
Passionate about delivering quality no matter what you are doing
Can work both independently and in a collaborative team-oriented environment
A self-starter, motivated to push the limits and think outside of the box
Fondness for solutions that are simple, elegant, and effective
Ability to work with and maintain confidential information
In-depth knowledge of:
Microsoft Office applications
PCLaptop hardware
PCLaptop peripherals, including printers
Basic knowledge of:
Active Directory
Exchange
Apple OS
SCCM
IT Qualifications
At least two of the following:
PCLaptop OEM Maintenance Certification
CompTIA A+ Certification
Microsoft Certified IT Professional (MCITP) certification in the desktop area
Microsoft Office Specialist (MOS) Certification
Experience in a similar role
3+ years of relevant experience.
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📌 Desktop Support Officer (Toowoomba)
🏢 Axiom Technologies
📍 Toowoomba