Customer Service and Security Team Leader
Full-time
At NEXTDC we are building the heart of Australia & Asia's high-tech future.
We design,buildandoperateworld class, next generation data centres, usingcutting edge, environmentally efficient infrastructure to service the specific requirements of local, international customers.
NEXTDC is an exciting ASX 100-listed technology company, only 16years young andoperating17 data centres across 7 major cities in Australia, with multiple international sites in development to support our customer's digital infrastructure.
At NEXTDC our success depends on the talents of our people, and we foster a culture of continued learning and development.
Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company.
Where Cloud lives and AIthrives
We areseekingan experienced and motivatedSecurity Team Leaderto oversee security operations at our Darwin Data Centre.
In this critical leadership role, you will manage day-to-day security operations, lead a high-performing frontline security team, and ensure a safe, compliant, and professional environment.
You will also act as the primary escalation point for incidents and operational issues,maintaininghigh service standards and supporting customer-facing operations.
Key Responsibilities
Lead and manage dailysecurity operations, ensuring consistency, compliance, and professionalism across all shifts
Providefirst-line leadershipincluding performance management and team development
Act as theprimary escalation pointfor incidents, service requests, and operational issues
Manage andmaintainstaff rosters in conjunction with contract security guard provider, including leave planning and short-notice coverage
Ensuresecurity coverage and operational resilienceacross the site
Upholdfront-of-house presentation standards,



delivering a skilled and customer-focused security service
Overseeincident management processes, ensuringtimelyresolution andaccuratereporting
Maintain strongadministrative and audit standards, including record keeping and compliance documentation
Identifyand drivecontinuous improvementin security processes, systems, and service delivery
About You
You are a confident and composed security professional with solid leadership capability and operational awareness.
You thrive in critical infrastructure environments, can manage competing priorities, and understand the importance of customer experience within a secure facility.
We welcome applicants from non-traditional security backgrounds, i.e. facilities, operations, aviation, logistics, customer operations, control room, hospitality leadership, emergency response coordination, or other high-accountability environments.
Proven experience in ateam leadership rolewithin security, facilities, or operations
Understanding ofincident management and physical security controls
Experience contributing tosecurity operations within critical infrastructure, or similar regulated environments
Excellent organisational and administrative skills, with a focus onaccuracy and audit readiness
Ability to lead acustomer-focused security function,maintaininghigh service standards
Strong communicationskills and sound decision-making ability under pressure
Mandatory:
Australian Citizenship (requiredfor AGSVA security clearance)
Ability to obtain and maintain AGSVA security clearance (NV1)
Highly desirable:
AGSVA security clearance– Baseline or NV1
Be part of afast-growing, future-focused technology company
Play a key role in supportingAI and digital infrastructure in Australia
Thrive in acollaborative, inclusive, and values-driven culture
Accesscareer development and progression opportunitiesas we expand
Our mission is to continue building a diverse and inclusive workforce which represents the communities in which we operate.
Make NEXTDC your next move.
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📌 Security Team Leader (Australia)
🏢 Nextdc
📍 Australia