Practice Manager – GP / Skin Clinic
About Us
We are a modern GP and Skin Clinic focused on delivering high-quality care in a professional, patient-centered environment.
About the Role
We are seeking an experienced and proactive Practice Manager to lead the day-to-day operations of our General Practice and Skin Clinic. This is a pivotal role responsible for ensuring the clinic runs efficiently, patients receive outstanding care, and clinical and administrative teams are well supported. The ideal candidate combines strong healthcare operations experience with excellent people leadership and a hands‐on approach to problem-solving.
You will manage the clinic's daily operations autonomously, with the support of a higher management team for escalation of significant operational, financial, or clinical governance matters.
What You'll Be Doing
Keeping the Wheels Turning (Operations)
Oversee daily clinic operations across both GP and skin/dermatology services
Manage patient flow, appointment scheduling, and clinic room utilisation
Ensure compliance with health regulations, accreditation standards (e.g. RACGP standards), and workplace health and safety requirements
Maintain and improve clinical and administrative policies, procedures, and systems
Leading the Team
Recruit, onboard, roster, and manage reception, nursing, and administrative staff
Support GPs and allied health practitioners with operational needs
Conduct performance reviews, staff training, and professional development planning
Foster a positive, patient-centered team culture




Financial & Business Administration
Manage clinic budgets, billing (including Medicare, private billing, and skin check/procedure billing), and reconciliation
Investigate and resolve Medicare billing issues, rejections, and discrepancies
Monitor KPIs such as patient volumes, revenue, wait times, and no-show rates
Liaise with accountants, suppliers, and external service providers
Support pricing strategy for cosmetic and non-Medicare-funded services
Looking After Our Patients
Handle patient complaints, feedback, and escalations professionally, escalating significant or unresolved issues to the senior/higher management team as required
Ensure high standards of customer service across reception and clinical touchpoints
Oversee patient communications, recalls, and reminder systems (e.g. skin check follow-ups)
Staying on Top of Compliance & Risk
Maintain clinical governance standards, infection control, and consent procedures (particularly relevant to skin procedures/biopsies)
Manage medical indemnity, insurance, and incident reporting processes
Keep up to date with AHPRA, Medicare, and privacy legislation requirements
Systems & IT
Manage practice management software (Best Practice)




Oversee IT systems, telehealth platforms, and patient record management
Identify opportunities to improve efficiency through technology
What You'll Bring
Previous experience managing a General Practice is essential, with skin clinic experience highly regarded
Proficiency with Best Practice software is required
Strong understanding of Medicare billing and private billing.
Experience resolving Medicare billing issues and discrepancies is highly valued
Payroll experience is highly sought after
Experience managing multidisciplinary clinical teams
Excellent leadership, communication, and conflict-resolution skills
Sound financial acumen and budget management experience
Working knowledge of general IT systems
Understanding of AHPRA, RACGP standards, and healthcare privacy legislation
Relevant qualifications in practice management, healthcare administration, business, or nursing (highly regarded but not essential with sufficient experience)
Bonus Points For
Experience working in a clinic that hosts AGPT or FSP (Fellowship Support Program) GP registrars is looked upon favorably
Experience with skin cancer clinic workflows (e.g. mole mapping, biopsy scheduling, pathology liaison)
Familiarity with cosmetic/aesthetic service administration
Experience with clinic accreditation processes
Why You'll Love It Here
Competitive salary based on experience
Supportive, collaborative team workplace
Opportunities for professional development
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📌 Practice Manager (Victoria)
🏢 The Local Doctor
📍 Victoria