PLEASE READ THE FULL ADVERTISEMENT TO UNDERSTAND REQUIREMENTS AND ALSO HOW TO APPLY FOR THE POSITION.
FULL TIME administration position as
Administration and Student Services Coordinator
Busy role working within a small, supportive and friendly team.
Requires experience in administration and customer service, processing of finance-related tasks (e.g. processing credit cards, raising invoices, and setting up payment plans) and general knowledge of an office environment.
Need to be well organised and a fast learner, have an eye for detail, friendly and personable demeanor for student phone calls.
Massive
advantage if you have previously worked within an Education or Customer Service role and have had some experience with finance-related tasks.
Familiarity with database software. Experience with
aXcelerate CRM
and the Vocational Education Sector (VET) a distinct advantage (but not required).
ASAP start ideal.
Our head office is located in Robina, Gold Coast. However this is a work-from-home (WFH) position, with daily online communication with your team using Google chat/teams and Zoom, online and occasional in-person monthly staff meetings, as well as occasional social catchups outside of working hours. If you prefer in-person contact on a very frequent basis, this is not the role for you. Our team thrives in this setup, and we are very mature with our WFH procedures.
Must have your own home-office setup including internet access, laptop/computer and two monitors.
Plenty Training (#*****) is a Registered Training Organisation (RTO) delivering high quality training outcomes throughout Australia and online. With our course feedback continually rating highly, we are always striving to exceed our customers' expectations.
This integral role will see you working with a small, supportive and friendly team liaising with and supporting our students,



as well as general administration duties. The role will require a willingness to listen and learn, flexibility, a friendly and patient demeanor, a can-do attitude, the ability to multi task, and strong communication skills. Respect of colleagues, and a willingness to participate and put forward ideas for improvement are a must.
To be successful in this work-from-home position, it is vital that you have a dedicated space to work during working hours and to speak to students who call in with enquiries, that you do not have distractions or personal interactions within the home that will impact your ability to complete work on time or attention to detail. You must be comfortable to work independently, with your own home setting and own company throughout the work day. This is an extremely important pre-requisite.
Primary responsibilities and attributes include (but not be limited to):
Assist with student welcome and inductions upon enrolment
Responsibility for enrolling students into their course and providing access to all materials
Processing finance (e.g. credit cards and raising invoices) and managing student payment plans
Following up of overdue payments where required
Assist with assessments including assigning and resulting (when required)
AVETMISS data cleaning ahead of submission
Overflow of student progression calls (when required)
Assist with the verification of student qualifications (when required)
Answering enrolled student enquiries via phone and email




Provide a high level of customer service and support to new and existing students as part of the administration team
Updating and maintaining aXcelerate student database with a high level of attention to detail (full training provided)
Provide students with support and dealing with any concerns or problems that may arise from an administrative perspective
Demonstrated high-level communication skills both verbal and written
Strong attention to detail with the ability to prioritise and complete tasks on time
Ability and willingness to learn new software programs as required
Self-starter with a proactive approach and the ability to work collaboratively, but be able to self-manage list of required tasks each day
Demonstrate a commitment to company values and positive organisational culture (read about our company Culture here: /)
You must have strong attention to detail, solid communication and written skills, experience with finance-related tasks, solid general office and computer skills including email, Word and Excel and experience with data input into a database. Overall we are looking for a friendly person to fit within the culture of our organisation, so an outgoing personality would be ideal as you will be supporting and communicating with our students throughout their learning journey. If you have the ability to learn new things, and are friendly with some relevant transferable skills, then you are encouraged to apply for this position.
To apply for this role please click APPLY and ensure you include a covering letter addressing how you meet the requirements of the role, as well as your resume.
If you do not include a covering letter properly outlining your relevant knowledge and background, your application will NOT be considered.
We are looking to fill this role ASAP if possible.

📌 Administration And Student Services - Work From Home (Gold Coast)
🏢 Plenty Systems
📍 Gold Coast