Product Specialist – Mine Planning
Job Summary
The Product Specialist is responsible to providing high quality post sales customer success including software implementations, client training and technical support.
About Us
Weir Software Solutions is shaping the future of intelligent mining.
Bringing together Micromine, Motion Metrics and Fast2Mine, we combine mining software, AI, machine vision and automation technologies to help mining operations globally become safer, more productive and more sustainable.
Backed by The Weir Group, a global engineering business founded in ****, Weir Software Solutions is building a global technology business focused on accelerating digital transformation across mining.
The Opportunity
This role is part of Spry, one of the specialist businesses within Weir Software Solutions.
This role focuses on delivering customer success through software implementation, support, and training.
It involves troubleshooting issues, validating bugs, and collaborating with product teams to improve solutions.
The position also supports technical sales through demonstrations and proposals, while identifying growth opportunities within existing accounts.
Additionally, it contributes to product development, internal training, and customer engagement, ensuring users maximise value from the software.
The Impact you'll have
Support customers during software implementation, ensuring optimal use and resolving technical issues
Deliver training to clients and internal staff to build product knowledge and capability
Identify, test, and report software bugs, collaborating with product teams on solutions and improvements
Assist technical sales through demonstrations, proposals, and identifying upselling opportunities within accounts




Contribute to product development by gathering user feedback, defining requirements, and participating in testing
What you need to succeed
Strong customer focus and communication skills to build relationships and ensure client success
Solid technical problem-solving ability to troubleshoot issues and verify software bugs
Confidence in delivering training and explaining complex concepts to diverse audiences
Commercial awareness to support sales activities and identify upselling opportunities
Organisation and attention to detail for managing support cases, CRM updates, and multiple priorities
Demonstrated experience (or solid capability) in analysing, designing, implementing, or supporting technical systems, ideally within mining, engineering, or other complex operational environments
A tertiary qualification in a relevant field such as engineering, earth sciences, information technology, computer science, or a related discipline (or equivalent practical experience)
Understanding of, or the ability to quickly learn, mine planning processes and deliver effective planning solutions
Proven ability to build and maintain strong relationships with customers and stakeholders
What you can expect from us
Competitive remuneration
Hybrid working model
Health and wellbeing support, including EAP and gym membership
Career development within a growing global organisation
12weeks paid parental leave (primary and secondary carers)
Apply Now
Ready to apply your mining experience in a global tech environment?
Apply now to improve mine performance through innovative software solutions.
To learn more, visit our website at or LinkedIn Life Page.
Weir Software Solutions is dedicated to fostering a diverse and inclusive work environment, and we welcome applicants from a variety of backgrounds to apply.
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📌 Mining Software Support Specialist (Brisbane)
🏢 Micromine
📍 Brisbane