About the role
As a
Senior Audio Visual Support Specialist
, you will make an impact by designing, programming, and implementing AV control and DSP systems, and providing specialist AV support for large conference environments — including configuring and managing systems remotely.
You will be a valued member of the
AV Support
team and work collaboratively with
Networking, Security, WPS, and OEM/vendor partners
.
In this role, you will:
Design and implement AV control systems and DSP programming for large conference environments
Program and configure control systems (e.g., Crestron) and DSP platforms (e.g., Biamp Tesira) to support complex AV setups
Provide specialist AV support for large conference spaces, including remote configuration and management
Conduct in-depth troubleshooting of AV systems, including routing, control, and networking issues, using tools such as Tesira, Extron Toolbelt, ScreenMeet, Intuiface, Neat Pulse, Logitech Sync, and Zoom Console
Coordinate RMAs and liaise with OEMs and vendors to support hardware issues
Work model:
We believe hybrid work is the way forward as we strive to provide flexibility wherever possible.
Based on this role's business requirements, this is a hybrid position based in Sydney, NSW, requiring time in a client or Cognizant office.
Regardless of your working arrangement,



we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
Experience with DSP programming, AV system design and implementation, and control system programming
Hands‐on knowledge of Crestron and Biamp Tesira platforms
Experience providing specialist AV support for large conference environments, including remote configuration and management
Working knowledge of audio‐video routing concepts, including EDID, HDCP, display/source resolutions, and audio‐video extension over HDBaseT, switchers, and matrix switchers
Foundational networking knowledge, including LAN/WAN/WLAN, network topologies, TCP/IP, HTTP, HTTPS, Telnet, SSH, and FTP, along with familiarity with routers, switches, modems, IP addressing, and subnetting
These will help you stand out
Understanding of Dante audio networking, including Dante Controller and crosspoint routing
CTS-I certification
Ability to read AV schematics and understand signal flow across inputs, outputs, DSPs, switchers, control processors, and displays
Familiarity with AV control systems and basic networking protocols (IP, DHCP, SSH, HTTP, HTTPS, Telnet)
Basic understanding of USB connectivity, USB hubs, and USB extension over Cat6
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📌 Senior Audio Visual Support Specialist (New South Wales)
🏢 Cognizant
📍 New South Wales