Lead a team that genuinely cares
We are a premium holistic skin, cosmetic and injectables clinic on the Gold Coast, known for bespoke treatment plans, exceptional results and a client experience that feels considered from the first phone call to the final follow up.
Behind that experience is a team who look after each other. We are looking for a Clinic Manager who will protect that culture, lift the people in it, and drive the clinic forward commercially at the same time.
About the role
This is a hands on leadership role. You will be the person the team looks to, the voice a new client hears on the phone, and the one who keeps the day running beautifully from open to close.
You will lead from the floor, not from behind a closed door. Some days that means running KPI reviews and shaping strategy. Other days it means stepping onto front of desk because someone has called in sick. Both matter equally here.
Hours:
Full time. Monday to Friday, alternating with every second week Tuesday to Saturday, with a 1pm finish on Saturdays.
What you will be doing
Leading, mentoring and motivating the clinic team day to day
Running weekly team meetings and regular KPI reviews
Supporting the team to achieve clinic targets as well as individual goals
Managing our lead generation system, including phone follow up and conversion
Optimising the clinic calendar for both client experience and revenue
Covering front of desk and reception whenever the team needs it
Coordinating roster cover and remaining contactable when unplanned absences arise
Opening and closing the clinic as required
Delivering an exceptional client experience at every touchpoint
Building a culture where the team feels supported, challenged and proud of their work
About you
Minimum 3 years experience in a clinic, salon, medical or service based management role
Proven front of desk and reception experience, and genuinely happy to jump back on it
A natural people person who leads with warmth and holds a high standard at the same time
Confident on the phone and comfortable converting enquiries into bookings
Commercially minded, with a track record of hitting targets and reading numbers
A motivator who builds intrinsic drive in a team rather than relying on pressure
Reliable, contactable and solutions focused when the unexpected happens
Immaculate presentation and communication, in line with a premium clinic environment
Aesthetics, dermal or injectables industry experience is highly regarded
What we offer
A warm, nurturing team setting where people stay because they want to
An established brand with a loyal client base and strong local reputation
Generous treatment and product allowances
Ongoing training and genuine career progression
A role with real ownership and real impact on the clinic's success
How to apply
If this sounds like you, we would love to hear from you. Apply through SEEK with your CV and a short cover letter telling us about the team you have led and what you are proud of.
This is a confidential listing. Full clinic details will be shared with shortlisted candidates. Only shortlisted candidates will be contacted.