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Client Experience & Operations Administrator
Functional area: Administration, Facilities & Security
Onsite or Remote: Onsite
Country/Region: AU
City: Perth
Location: Perth, WA, AU, ****
Company name: Epiroc
Date of posting: Aug 5, ****
This role will serve as the central point of coordination for reception, client experience, and operational administration.
Responsibilities will include managing training room bookings (internal and external), coordinating course logistics and attendance tracking, issuing training certifications, supporting events and workshops, maintaining promotional materials, and overseeing day-to-day facility readiness (including room setup, catering coordination, and consumables management).
The role will also act as the primary contact for visitors, welcoming guests, managing enquiries, and facilitating seamless client experiences, while supporting revenue generation through course promotion and external venue hire.
Key Responsibilities of the role:
Serve as the first point of contact for all visitors, providing a professional welcome and guidance
Manage reception area operations, ensuring consistent coverage and presentation
Conduct visitor inductions and ensure all attendees sign in and out
Respond to enquiries (in person, phone, and email) in a timely and professional manner
Coordinate training room bookings for internal and external sessions
Track course attendance, follow up on absentees, and update clients
Issue and distribute training certificates
Maintain and update training centre promotional materials




Provide overflow administrative support to the PSD Team as required
Prepare training rooms for courses, workshops, and conferences (set-up and reset)
Support the delivery of events, acting as host and ensuring presenters and attendees are supported
Coordinate catering orders and manage daily setup/pack-down for training sessions
Ensure training spaces, reception, and kitchen areas are maintained to a high standard
Promote training courses to walk-in clients and support enrolments
Manage external venue hire enquiries, including gathering requirements, preparing quotes, raising invoices, and issuing confirmations
Identify opportunities to enhance client experience and drive revenue generation
Order and manage stationery, consumables, and merchandise
Receive and distribute deliveries for the Training Centre and remote sessions
Ensure adherence to opening and closing procedures for the facility
Achieve a long-term sustainable relationship with the customer
Act strategically
Lead by vision
Courage and integrity
Business Thinking
Think strategically
Lead change management
Communicate with influence
Work within the Epiroc Way
Additional Benefits
Flexible working arrangements.




Support of a global company with mobility opportunities
Internal and external training to help you thrive in your role
Epiroc offers fulfilling careers, generous benefits, and a unique prospect to join a dynamic workplace where collaboration, innovation and commitment are the value we instill in all operations.
This is a rare opportunity for you to further build your career with Epiroc.
Your passion belongs here!
We are an equal opportunity employer and encourage Women, Aboriginal, Torres Strait Islander peoples and people from culturally diverse backgrounds to apply.
It all starts with people.
The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population.
To succeed, we need to speed up the shift towards more sustainable mining and construction industries.
We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome.
We are looking for those who want to develop, grow, and dare to think recent.
In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation.
We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working.
This is how we do business for a sustainable future.Learn more atwww.epiroc.com
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📌 Client Experience & Operations Administrator (Perth)
🏢 Epiroc Group
📍 Perth