Overview In this role you will make a meaningful difference in your community, guiding injured workers with care in their recovery and return to work.
Following comprehensive training, you will manage a portfolio of workers' compensation claims, delivering exceptional customer service to injured workers during a challenging time for them after a workplace accident or injury.
Join our passionate and growing team, and step into a role offering stability, flexibility and future pathways into other exciting opportunities.
How you'll make an impact Manage and process claims for injured workers who are claiming reimbursement and cost coverage of various types of medical expenses Review, monitor and approve requests from your injured workers for medical/surgical treatment Ensure appropriate documentation is received to process weekly wage payments for employers and injured workers Complete administrative based tasks including, assessing and processing invoices, entering contact notes,



drafting letters relating to decisions being made on claims etc Take and make a high volume of client and customer calls relating to claims updates, outcomes etc Work closely with external stakeholders including medical professionals, treating health providers, occupational rehabilitation services and employers, and internal teams such as your Injury Management and Technical teams to facilitate and influence a sustainable return to work Participate in case conferences and implement strategies for effective cost management on claims Utilise claims management systems and databases to record and review claims information, ensuring privacy and accuracy of information About you Qualifications: Previous experience working in quick-paced, high-pressure customer service focussed roles such as within insurance, medical administration, occupational rehabilitation, allied health, mental health, support work, nursing, social work or health

📌 Senior Case Manager (Victoria)
🏢 Gallagher
📍 Victoria