Job Description
You will support the delivery of digital services by assisting with IT incidents, problems and service requests, working within established service agreements, standards and procedures.
With guidance from experienced professionals, you will learn how technology services are delivered at scale and how responsive support keeps the organisation running smoothly.
What truly sets this role apart is the opportunity to gain exposure across Council's vast and diverse Digital Information and Technology streams.
From Artificial Intelligence and Cyber Security to Digital Architecture and transformation projects, you will be immersed in a dynamic digital environment and gain insight into innovative technologies shaping Council's digital future and effecting the community.
This traineeship is a unique opportunity to build valuable technical and professional skills, explore multiple areas of IT, and gain a nationally recognised qualification while making a real impact.
About the Employer
Townsville City Council is the largest local government authority in Northern Australia.
We're committed to supporting our people through a strong focus on work-life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.
We have a range of advantages that confirm this commitment:
5 weeks annual leave + 17.5% leave loading 3 weeks Personal/Carers Leave 14 weeks paid Parental Leave Domestic and Family Violence Leave Natural Disaster Leave Uniforms, tools and PPE provided (if applicable to your role)



Annual wage progression Up to *13.5% Superannuation employer contribution for contributing members Salary Sacrifice opportunities Access to a range of learning and development opportunities, including on-the-job learning and formal training programs Fitness Passport program offering discounted membership to selected health and wellbeing facilities Employee Loyalty Program offering discounts at selected local businesses Employee Assistance Program The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.
About the Candidate
Willingness to be part of, and promote, a positive safety culture whilst adhering to all Health and Safety policies and procedures.
Minimum completed of Year 10 with passes in English and Mathematics.
Minimum of Queensland C class provisional drivers' licence (or ability to obtain).
Sound written and verbal communication skills.
Sound computer skills.
Ability to work effectively and be positively involved within a team environment.
Complete all training and assessment requirements of a Certificate III in Information Technology as per the provided training plan.
This includes attending and participating in structured formal learning at the nominated Registered Training Organisation (RTO) as well as keeping an accurate and up to date training record book.
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📌 Trainee Digital Information & Technology (Townsville)
🏢 Uworkin
📍 Townsville