If you've built strong people skills overtime and are now ready for more responsibility, this is where you take that next step.
You won't just answer calls, we'll teach you how insurance works, how to explain it in simple terms, and how to confidently guide a customer through their options.
You'll learn when to ask the right questions, when to offer extra cover, and how to close a sale properly.
You'll be building a career here, with clear standards, honest feedback, and be given real opportunities to grow.
What you'll be doing
A full time role in-office at Sippy Downs
Take inbound calls about sales, policy updates and amendments, quotes, and general enquiries
Follow a clear call structure so customers understand their cover, pricing, and next steps
Update policy details accurately across multiple systems
Explain options in simple terms so customers can make confident decisions
Spot opportunities for additional cover and guide customers through a quote when it fits
Work toward service and sales targets, with regular feedback and coaching
Follow scripts and compliance requirements to make sure everything is done properly
Stay calm and professional when conversations are challenging
What great looks like
Customers finish the call clear, confident, and feeling genuinely looked after
Policy information is accurate the first time, with minimal rework
Move confidently between systems without losing connection in the conversation




Follow process and compliance requirements consistently
Recognise genuine opportunities to offer additional support and act on them appropriately
Stay steady when conversations are tough and bounce back quickly
Take feedback seriously and improve week by week
Care about doing things properly and hitting your targets
If you can see yourself growing into this, you'll likely love it here.
Why Youi?
We're here to make insurance more human.
That means really getting to know our customers and it means backing our people to grow, not just get through the day.
Here, your work has impact, your effort gets noticed, and your career can be shaped around who you are.
It's work that's a bit more you-shaped.
What you'll get
Set start and finish times so you can plan life outside work
22 days annual leave, plus volunteer leave and yearly salary reviews
Real pathways to grow your career, with plenty of people promoted from within
Paid training at the start and ongoing coaching as you grow
A team environment where people back each other and keep things real
An award-winning reward and recognition program
Wellbeing benefits including Fitness Passport
Discounted Youi insurance products
End-of-trip facilities and casual dress code
Ready?
To discover more our Culture, Values, and what we have to offer, visit
youi.com.au/about-us/careers
or jump on Instagram
@yourlifeatyoui
to see what work life with us looks like.
#J-*****-Ljbffr

📌 Client Services And Sales Advisor (Queensland)
🏢 Youi
📍 Queensland