CNH is a world-class equipment and services company dedicated to advancing the noble work of agriculture and construction workers. Driven by our shared purpose of Breaking New Ground, we are passionate about bringing Innovation, Sustainability, and Productivity to all that we do. As a truly global company, CNH's 37,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world through our core brands including Case IH, New Holland Agriculture, K-Line Ag, Horwood Bagshaw and Flexi-Coil.
We are proud to be a certified
Great Place to Work
, showcasing our commitment to fostering a positive and inclusive workplace culture.
Are you a proactive problem-solver with strong technical understanding and a passion for helping others? If you enjoy supporting customers, building relationships, and improving processes, this opportunity is for you!
We're looking for a
Dealer Parts Support (Technical)
to be the key contact for dealer technical and catalogue queries and provide exceptional support across the Parts Operations department. Working alongside the Dealer Parts Support Manager and other internal teams, you'll ensure timely, accurate communication between dealers and the business - helping to maintain our reputation for quality service and operational efficiency.
This is a hands-on, diverse role offering autonomy, learning opportunities, and a chance to
make a real difference
across our aftersales network.
What You'll Do
Support the Dealer Parts Support Manager to build strong relationships with domestic, export, and inter-regional customers
Be the go-to contact for all technical and catalogue-related queries
Respond to phone and email enquiries from dealerships,



ensuring part requirements are accurately identified and fulfilled
Work closely with internal departments and dealerships to support end customers and distributors
Monitor and analyse customer credit claims
Prioritise and respond to customer communications with professionalism and accuracy
Escalate service-related issues where necessary
Make dealer-related decisions with a high degree of autonomy
Support additional aftersales initiatives and teams as required
Update training materials and procedure manuals
Provide training to dealers and new staff members as needed
About You
Previous experience as a Parts Interpreter in the automotive/heavy machinery/agricultural sector
Technical/mechanical understanding, with a strong interest in learning and continuous improvement
High-level interpersonal and customer service skills
Excellent time management and organisational abilities
Strong problem-solving skills with great attention to detail
Comfortable working independently and making decisions within your area of responsibility
Medium-level proficiency in Word, Excel, PowerPoint, Outlook, and general computer systems
Experience with dealership systems or parts cataloguing is a bonus
What We Offer
We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect.
At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. To support our employees, we offer regional comprehensive benefits, including:
Competitive base salary and performance incentives
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📌 Dealer Parts Support-Technical (Sydney)
🏢 Cnh Industrial
📍 Sydney